Dell complaints

juise15 · Regular Hater Joined: 09 Apr 2006 Posts: 29

I got a mother board in April because my original motherboard in my Inspiron 9100 went out (wouldnt power up just flashed lights and went off). They sent me one free of charge because of the BBB complaint that I had.

Well now today my new motherboard (well refurbished by dell) is doing the same thing. Dell said they will gladly charge me another one to remedy this and will not exchange hardware.

Should I take the charge and just swap parts or contact the BBB yet again.

sickofdell · Posted: Thu Aug 31, 2006 1:23 pm Post subject:

Hi Juise

Sorry about the troubles you are having with your system.

Is the 9100 currently under warranty or was it even under warranty with the first motherboard replacement? Parts do carry a 90 day warranty no matter what, however, April til now is a lot more than 90 days. If the system has been out of warranty for more than 6 months, then take the replacement offer and leave the BBB alone. Otherwise, it may be worth it to milk another board from them.

Good luck
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

juise15 · Regular Hater Joined: 09 Apr 2006 Posts: 29

Laptop has been out of warranty for a year.

Motherboard was purchased in April

sickofdell · Posted: Thu Aug 31, 2006 1:55 pm Post subject:

Yeah, I don't think you will get anywhere this time with the BBB. Being a year out of warranty and the replacement board is 2 months out of it's 90 day warranty. I would recommend buying a new system, say HP or Toshiba.
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

KE7EHA · Posted: Thu Aug 31, 2006 2:33 pm Post subject:

OR you could just buy another [3rd Party] motherboard.
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"The art of Engineering is knowing what you can safely ignore." -Dr. H. Hess

juise15 · Regular Hater Joined: 09 Apr 2006 Posts: 29

after paying almost 550 bucks for this motherboard replacement I feel like I am getting shafted with having to buy another one on top of that.

KE7EHA · Posted: Thu Aug 31, 2006 10:03 pm Post subject:

what is it, a skt 478? On www.newegg.com, you can get an ASUS [they're pretty good quality, or at least the ASUS boards that I and my friends have used are] skt 478 motherboard for less than $100
_________________
"The art of Engineering is knowing what you can safely ignore." -Dr. H. Hess