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sickofdell
Dances with Hate
Joined: 14 Nov 2005
Posts: 523
Location: Omaha, NE
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 Posted: Thu Jul 27, 2006 9:50 am Post subject: |
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| Helloncallrep wrote: | i had a custoemr said to me today "but you put the software in my computer, why should I pay beacuse it malfunctioned?"
and my reply: "i didnt put it in there, but all I know is you gotta pay for this service or else we cant help you"
and i still made a sale out of it  |
That's funny. I'm sure it happens a lot. What software was it? That is a pretty good sales tactic though.
But seriously, do you really enjoy selling people the worthless doc contract. It would piss me off to sell that stupid thing. Knowing that dell is constantly screwing people over like that. ok, so it is a living.
edit: ok, so I just read your post in the tech sucks session responding to the guy wanting to know if doc or acs is better. I'm glad to hear you don't like to do that type of selling.
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Have you seen my dell laptop?
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(ok, so it's not mine, but it's freakin cool) |
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david (aka dvdpiddy)
Dances with Hate
Joined: 08 Feb 2006
Posts: 650
Location: http://www.killspammers.com/
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| Posted: Thu Aug 03, 2006 2:27 pm Post subject: |
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Ok i updated it tell me what you think.
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Helloncallrep
came back and replied a few times
Joined: 19 Jul 2006
Posts: 9
Location: at the sales helpdesk
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| Posted: Fri Aug 04, 2006 6:01 pm Post subject: |
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| sickofdell wrote: | | Helloncallrep wrote: | i had a custoemr said to me today "but you put the software in my computer, why should I pay beacuse it malfunctioned?"
and my reply: "i didnt put it in there, but all I know is you gotta pay for this service or else we cant help you"
and i still made a sale out of it |
That's funny. I'm sure it happens a lot. What software was it? That is a pretty good sales tactic though.
But seriously, do you really enjoy selling people the worthless doc contract. It would piss me off to sell that stupid thing. Knowing that dell is constantly screwing people over like that. ok, so it is a living.
edit: ok, so I just read your post in the tech sucks session responding to the guy wanting to know if doc or acs is better. I'm glad to hear you don't like to do that type of selling. |
i hate it, i hate people complaining to me when i ask them for their name/number/address, i hate people not knowing what a service tag is, i hate people who know their warrentee is out and expect us to help them out with their $400 computer from 5 years ago for free just beacsue they're custoemrs, i hate having my managers try to force me to push the worthless PC Maitnence 101 garbage, i hate signing people up for a Dell credit account (dpa) because half the time they aren't eligable, i hate wrong company #'s counting against my stats, i hate custoemrs telling me how they won't buy anymore dells in the future (as if i care)
today i had a guy on the line for over an hour, i even had to get my idiot manager to talk to the guy, and all he needed was to transfer email from one computer to another. 80+ minutes and it didn't even get a sale out of it.
my team manager constantly hounds on me and my coworkers to take less time with our calls, and then he gets on the phone with the customer and takes 20 minutes just to tell the guy we don't handle complaints and that he needs to get to customer care.
It's impossible to make comission on this contract because of the wrong company numbers and all the customers who expect free support, so at this point in time, the only thing I enjoy about the job is argueing back with customers. I'll admit, it's fun at times. I just wish I could swear back 
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nifties
one bitch wonder
Joined: 07 Feb 2007
Posts: 3
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| Posted: Wed Feb 07, 2007 7:23 pm Post subject: |
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i wanna know what you do dude :]
I hope to quit tomorrow. I think I'll just go on a complete rampage and start making fun of everyone that i dislike, tell management they hav no fashion sense, tell all my (customer care) customers "I know, dell is a piece of crap. here, you wanna free computer? here, you gotta free computer. hey, you wanna bitch about dell? you wanna hear ME bitchaboutdell. yeayeayea."
It'll be fun. I definitely wrote "I QUIT" and "i would rather die" on the whiteboard in the meetingroom i was using and left it there. small gesture but still satisfying.
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Uwe
Regular Hater
Joined: 30 Oct 2005
Posts: 29
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| Posted: Thu Feb 08, 2007 12:34 am Post subject: Customized my own system |
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[quote="FallenAngel"]Number 6 is especially true though. It's a make-work project for DOC dontcha know?
[/quote]
Worked in online marcom groups Dell.com & Support.Dell.com, saw all this Spyware schiest on my Dell work system back in 2000. Solution.... I simply reformatted the darn thing and installed my own Windows Dell version manually. The feeling of no big brother can look over my shoulder made my productivity, not to mention I can load all Mircosoft patches since Dell auto-prevent some since they have spyware installed.
Granted, I always had to enter login-passwd-AMERICAS on my Outlook to check mail, and do some recursive syntax via RUN command to load the printer, but it worked like a charm for over 5 yrs before I left.
The year I left is when IT finally caught up and prevent this back-door access of email and printers on internal networks.
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Uwe |
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david (aka dvdpiddy)
Dances with Hate
Joined: 08 Feb 2006
Posts: 650
Location: http://www.killspammers.com/
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| Posted: Tue Feb 13, 2007 7:03 pm Post subject: |
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| nifties wrote: | | i wanna know what you do dude :] |
Aboslutely nothing.
| nifties wrote: |
I hope to quit tomorrow. I think I'll just go on a complete rampage and start making fun of everyone that i dislike, tell management they hav no fashion sense, tell all my (customer care) customers "I know, dell is a piece of crap. here, you wanna free computer? here, you gotta free computer. hey, you wanna bitch about dell? you wanna hear ME bitchaboutdell. yeayeayea." |
Do #17 or 18 those are the best even when pranking non dell.
| nifties wrote: |
It'll be fun. I definitely wrote "I QUIT" and "i would rather die" on the whiteboard in the meetingroom i was using and left it there. small gesture but still satisfying. |
Nice job.
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For some reason i fell like this cat right now.
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annadonato22
conscientious beginner
Joined: 29 Mar 2007
Posts: 1
Location: San Francisco
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| Posted: Thu Mar 29, 2007 3:24 pm Post subject: Quitting Dell |
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| Quitting Dell was the best decision I have ever made in my life. As far as starting some shit before I left, I thought it would be a good idea to burn the que when we had over 30 calls in there by answering and releasing calls continuously till there were no calls left. Then I would put myself in aux, light a cigarette in the middle of the floor, and walk out. |
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systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
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| Posted: Thu Mar 29, 2007 5:03 pm Post subject: Re: Quitting Dell |
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| annadonato22 wrote: | | Quitting Dell was the best decision I have ever made in my life. As far as starting some shit before I left, I thought it would be a good idea to burn the que when we had over 30 calls in there by answering and releasing calls continuously till there were no calls left. Then I would put myself in aux, light a cigarette in the middle of the floor, and walk out. |
is that how you have sex? |
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DellMgmt
Regular Hater
Joined: 22 May 2008
Posts: 25
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| Posted: Sat May 24, 2008 12:53 pm Post subject: NewJob Openings at Dell |
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| Check out monster.com |
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moganm
one bitch wonder
Joined: 01 Apr 2008
Posts: 3
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| Posted: Sat Dec 20, 2008 6:55 pm Post subject: |
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| I cant believe they are still hiring for transactional reps in OKC for SMB. I was told by every manager that trans in okc was going to Panama. It was the only reason I took the "Promotion" to Senior Specialist. I broke free from that hell hole 2 months ago, and the idea of going back makes me cringe, lol... |
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Starman97
Dances with Hate
Joined: 05 Feb 2007
Posts: 103
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| Posted: Sun Dec 21, 2008 3:25 am Post subject: |
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I'd just start telling the callers the truth.
"you have a 5 year old system'" - too bad, we don't give a damn, it's out of warranty, we got our money 5 years ago. It's not our problem anymore.
"windows problem" - buy a Mac if you want to have an idiot proof machine.
"Move email account." - call your internet service, it's not our problem.
"Real computer problem" - sorry you're screwed, you buy a cheap computer, and that's what you get, cheap service. If you wanted good service, you should have bought a good computer. We don't make many of those here. |
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Apathy
Moderator
Joined: 15 May 2003
Posts: 510
Location: NOT at TMC any more
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| Posted: Sun Dec 21, 2008 3:29 am Post subject: |
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| Starman97 wrote: | | "Real computer problem" - sorry you're screwed, you buy a cheap computer, and that's what you get, cheap service. If you wanted good service, you should have bought a good computer. We don't make many of those here. |
Actually Star, you should have said "We don't make ANY of those here." 
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Q: How do you know Dell Management is lying to you?
A: Until proven otherwise, Assume EVERYTHING coming from Dell Management is a lie. |
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