Dell complaints

[AMXRAH]

After 10 days or so, I made up my mind: NEVER DELL AGAIN! Their tech support is clueless, arrogant, and lecturing. If they don't know any further, they hang up on you, or cut the Dell Chat forum and you're left at square one.

Here is what has happened (and for the corporate Dell guy/gal that may read this, here is the case #: [[deleted by admin--you can be identified by these numbers, and the site doesn't want to be an unwitting accomplice to retaliation or stalking]]

My not yet 2 year old Dell gave up about 10 days ago, claiming that the harddrive was gone. Since I had a somewhat recent backup, and given that Dell Chat was clueless, I concluded, and was advised by Dell, that I should buy a new Drive. So I did - got a 300GB harddrive at CompUSA at a tune of $180. Long story short, it didn't work - the BIOS wouldn't rekognize the drive.

So Dell phone support, after having paid Dell $99, tells me that I could not use a drive that I had NOT bought from Dell (what kind of a bullshit that is, see further below). So I ended up buying a Dell harddrive, which just so happened to be a 250GB REFURBISHED harddrive at $296.30!!! The arrogant lady (forgot if she was from India, the Philippines, Venezuela, or the US) told me that this was the case, and that only a DELL drive could work with a Dell computer.

Again, long story short, the 250GB harddrive is now rekognized in BIOS as such, but in Windows it tells me that it is only 128GB in capacity. Nobody again has a clue, not in India, not in the Philippines, neither in Software nor Hardware support. Why, so I wonder, do I have to pay premium prices, when they (DELL) employes barely educated people? But so whatever.

Now comes the interesting fact: Out of curiosity, I swapped the $300 drive and put in an old internal drive that used to run in a Mac. And oh wonder, it works. It installs well, its size is accurate, everything works just fine. So who do they think we are? They bullshit us, sell us overpriced, refurbished crap.

So today, I am calling trying to return the drive. I am again being passed back and forth between Oklahoma City, India, and who knows where, and then I am being told that I should hold on and I'd be transferred to some person's supervisor, only to hear that I am at an extension which doesn't work on weekends, and that I should call again during office hours.

I have to tell, Dell's support is by far of the lousiest there is. They have missed out enormously on the fact that Dell is in existence because of their customers and clients. They treat us worse than slaves: Buy from us, but when you have an issue, we'll treat you like HELL.

You know what - that's not what made Dell what it is, or at least what it was maybe 5 years ago. They have become so arrogant and complacent, it's not even funny anymore. I wonder, if Michael Dell is aware of what is happening to his firm. Actually, on second thoughts, I really don't care. After all, this experience has opened my eyes: Never to buy anything from this company again.

So what this leaves me with, is the hope that this company disappears as quickly, as it has become successful. It's too bad - they did it right, but they somehow missed being in tune with their customers.

Bad, bad, bad....

[Rocke_T_Sinetist]

Welcome, AMX. Fascinating. Customers now make the exact same observations about Dell that only insiders knew 5 years ago. Meanwhile, management continues to delude itself that 'nobody will ever know'. (NASDAQ seems to have figured it out without too much difficulty.)