Dell complaints

[Nebuduck]

With all these new forum names, I'm not sure if this is going in the right place, but hey, here goes.

Firstly, a small, minor, insignificant rant at the shoddiness of dells products. I have a dell laptop. Its say, 3 years old. Of course, I expect bits of it to break, although in an ideal world, if computers were made to the standards they were 10 years ago, it'd be working fine.

Anyway, the problem seems to be that the glue (yes, glue, I'm sure there's probably some marginally more expensive, but somewhat more permenant option, but hey) that was holding my laptop's ribbon cable connecting the screen to the mobo has come loose. Of course, in theory this shouldn't be a problem - surely the ribbon cable doesn't need to be in one specific position to work? Well, apparently it does. So while rainbow colours whizzing up and down your screen are all very pretty and that, and I would like to sincerely thank dell for the somewhat relaxing trance induced by the flickering colours, its not really very inducive to working.

Anyway, I went for a few months thinking "Hey, it doesn't really matter, I need to get a new laptop soon enough", and stuck the cable in place using sellotape and a paperclip and blutack etc. I needed to replace the sellotape once every other week maybe. It wasn't too bad. Anyway, more recently the replacing of the sellotape has become a more daily affair - I imagind the cable has become more and more damaged. So I thought "Screw it", plugged the PC into a CRT monitor, and sent dell an email saying "Where do I get a new ribbon cable, and how much" (Although slightly more eloquently, and being a good little boy, quoting my service tag etc.)

Now, I'm also sure that dell have plenty of emails on their hands, and correspondance may, of course, not be replied to very soon. But this is an email. And all they needed to do was give me the address of the dell-fix-me-up centre and a quick quote for the price of the component (massively jacked up from what they paid, of course).

I sent the email on the 25th March.

10 days ago now.

I'm just pissed off that I can't chat online while watching tv. I believe that should be a fundamental right all citizens should be enttiled to.

So, I guess, my real complaint about sdell, is products that break in places where they really shouldn't, and not replying to emails with what I would refer to as "Due Haste".

Well, I'm buying an ibook in the summer...
_________________
Give a man a fire, you keep him warm for a day, Set a man on fire, you keep him warm for the rest of his life.

[JodyAnn]

I thought it was our "right" to be able to chat on-line while watching TV, otherwise I wouldn't have had hubby take my puter to the living room. Colors can be nice while listening to music.


Dell Sucks

The Better Business Bureau is our Friend

[Enoch5939]

What's wrong with calling tech support on the phone??? Maybe the email didn't actually get to dell, or to the correct support email address???


I usually like to cover ALLL my bases ... before I start having an issue with a company ...


I dunno... everyones different i guess...

[JodyAnn]

Hey... I sent e-mails lots of e-mails contacted the better business bureau, all kinds of complaint rooms, I e-mailed then got a response, sent another e-mail to both, then to any other address I could find. If you have a complaint give them your name, address,,, e-mail...phone...
I even asked them if they put on black hoods when they left their office....
I did

Harrass them....

Dell Sucks

The Better Business Bureau is our friend

who says you need to stop???? Why quit??? Don't let them win

If you have an issue then you have an issue, ... go for it

[zundgreat]

This is my first post after going thru Dell Hell with the Plasma TV. Have filed a BBB complaint and am considering a letter to Texas Attorney General.

My question -- has anyone really gotten anywhere with a BBB complaint to Dell? Is there a better avenue? Anyone up for a class action suit

Thanks

[JodyAnn]

Hi Zunder,

Hubby and I got replacement computers from Dell Hell as a direct result of my letter to the Better Business Bureau (you can do it on line also).

He asked them what finally got through to them and the person he talked to was with the Better Business Bureau.

The Attorney General would have been my next step.

My husband is a retired disabled veteran of the United States Army 28 years service, that was a category I got to check yes on in the Better Business Bureau complaint form if that helped then so be it but we did get results.

The Better Business Bureau is our friend.

[Nebuduck]

What can I say, I feel uncomfortable using the telephone.
_________________
Give a man a fire, you keep him warm for a day, Set a man on fire, you keep him warm for the rest of his life.

[FallenAngel]

Take advantage of the online submission then

The people gotta keep stickin' it to "the man" they way they've been stickin' it to you for...how long?

[zundgreat]

Thanks -- I filed as a vet as well so we'll see what happens.

[JodyAnn]

I hope you are a Veteran--- Zund if you told a fib then you got exactly the Dell Hell you deserve.....

[zundgreat]

Wow JodyAnn you have some real trust issues
21 Years United States Air Force!

[FallenAngel]

Jody is a member of the "once burned, twice shy" crowd

[sickofdell]

lol, Jody is great. Thanks for your service Zund. Good look with the BBB and I hope dHell finally treats you as well as you treated our country.
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

[JodyAnn]

Thanks for your service zun...

[JodyAnn]

we have tornadoes in the area...