Dell complaints

robinz · Posted: Wed Apr 05, 2006 12:50 pm Post subject: GX260 DVD-Rom

We have a lot of GX260s in our classrooms. After about 30 minutes the DVD in the drive starts skipping. We tried a few other DVDs and it does the same thing. Any suggestions?
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Kill me now, all my university deals with is Dell.

sickofdell · Posted: Wed Apr 05, 2006 12:57 pm Post subject:

does this happen on just 1 computer or all the computers? If it happens on just 1 system, try a kg dvd player. If it does it on all systems, try an hp, Laughing

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robinz · Posted: Wed Apr 05, 2006 12:58 pm Post subject:

As far as I know it's only happening on one system.
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Kill me now, all my university deals with is Dell.

Rocke_T_Sinetist · Posted: Wed Apr 05, 2006 1:08 pm Post subject:

The laser is failing. That happened to every optical drive I ever owned.

Warranty? Call and tell them the drive doesn't recognize ANY disk. It's a bit of an exaggeration, but only right now, it's only a matter of time. They'll grind you through 'diags'-- to get the 'right code' if they run you through Dell Diags, insert the disk label-side DOWN.

Non-warranty? Or just don't want to bother with Dell? Go buy any drive you want. GX260 is a standard desktop, right? Drives are all the same, just plug it in, the plugs only go one way--you can't do it wrong.
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sickofdell · Posted: Wed Apr 05, 2006 1:15 pm Post subject:

Just tell them that a known good dvd player works great in the system. If they are smart, they will send you a new drive right away, otherwise, they'll make you go through tests and junk. If they do, tell them it didn't work after a little bit of time.
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

robinz · Posted: Wed Apr 05, 2006 1:19 pm Post subject:

Every computer we have is under warranty. It makes sense that the laser is failing. Thanks for the advice guys. =)
_________________
Kill me now, all my university deals with is Dell.