Dell complaints

Pastry Assassin · Posted: Mon Dec 19, 2005 4:27 pm Post subject: Beware of ordering TVs from Dell

Here's my tale of woe.
I decided to order an LCD HDTV from Dell. I submitted my order online, but noticed they were dragging their feet about sending the order out. It appeared that delivery would take place while I was gone for 5 days.
When I called customer service to see if I could get the shipment delayed, I got a US rep who was unable to help me. When I asked to speak to a supervisor, I was told that they were all in a meeting. "All of them?" I asked. "You mean you have no supervision right now?"
When he finally agreed to transfer me, he disconnected me (surprise!). The next rep just put me on hold...forever.
Thoroughly ticked off, I called a third time. This time, I was speaking to someone in India ("Max," he called himself...lol!) and told him to cancel the order. He talked me out of it by offering to expedite the shipping for free, so that the TV would arrive before I would have to leave.
Very pleased, I suddenly became in favor of outsourcing every last job at Dell. Unfortunately, the TV never shipped. Instead of expediting the order, Max cancelled it.
This time I used email to vent. I have a folder full of emails from Dell now. They offered me $100 off on the TV, so against my better judgement, I gave them my order. We're still exchanging emails, partly because I warned them that I work for a computer book publisher and am thinking hard about how best to relay my experience to their market. If the TV doesn't show up this time, sell your Dell stock...fast! Wink

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

question?

why not just go to your local Best Buy and buy one there? Same day you order it you can walk out the door with it?

paul_dellcc · Posted: Mon Dec 19, 2005 6:55 pm Post subject:

Welcome to the forum Exclamation

Pastry Assassin · Posted: Mon Dec 19, 2005 9:16 pm Post subject:

Pastry Assassin · Posted: Mon Dec 19, 2005 9:22 pm Post subject:

nis_pero · Dances with Hate Joined: 06 Jun 2005 Posts: 285

sickofdell · Posted: Mon Dec 19, 2005 10:48 pm Post subject:

Dang Nis, lighten up.

Now, on a lighter note, that if freakin hilarious. I used to work in TV tech support and that sucked A$$. I mean, those tv's sucked and there's no troubleshooting the damn thing, just replace it.

Here's a funny story from the world of tv's. This happened almost a year ago. I had a lady call in who was upset, but she put her husband on the phone so he could chew me out and tell me how unreliable our tv's were and that he was going to buy 2 plasma's for his business, i almost laughed, but he wasn't going to now, cause he didn't think the tv's were reliable. So, he puts his wife back on the phone and I start asking her what the problem is. She tells me that they just got the tv replaced and it's doing the exact same thing as the last tv. I said, well, what's it doing. She tell's me that a picture of Yassar Arafat was stuck on their tv screen. If they used the tv as a monitor it worked just fine. I had to try hard not to laugh hysterically. They had a satellite set top box in the house, so I had her unplug it and plug it back in. Guess what Question

Arafat was no more. I tell this lady to tell her husband thanks for buying 2 more Dell tv's and hung up the phone.

First off, I can't believe someone replaced the tv for that, second off, I can't believe that lady wasn't then pissed at her satellite company for providing an unreliable set top box that could freeze at any time. The moral of this story: Customers suck @$$.
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

i_escaped_dell · Dances with Hate Joined: 07 Nov 2005 Posts: 206

lol...man i remember that one

Pastry Assassin · Posted: Tue Dec 20, 2005 9:39 am Post subject:

Pastry Assassin · Posted: Tue Dec 20, 2005 9:41 am Post subject:

paul_dellcc · Posted: Tue Dec 20, 2005 1:08 pm Post subject:

i_escaped_dell · Dances with Hate Joined: 07 Nov 2005 Posts: 206

paul don't you mean a laptop that you crank....lol...j/k man Very Happy

paul_dellcc · Posted: Tue Dec 20, 2005 1:16 pm Post subject:

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

this message is to the orginal poster:

I hope everyone in this thread is NOT making you feel bad. See we all hate Dell for various reasons either working for them or buying one of their computers.

Now, you are one of the few people who ever posted about having problems with their TV support. That is new here. Dell is a company that has basically killed their own margin for the mighty buck. Since there is NO MORE money in computers, Dell is trying other things like TVs, MP3 players and printers.

I can understand printers. There is a lot of money to be made with refills PLUS you the consumer have to buy from Dell. You can't go to a local store for refills.

I am just confused how why someone would buy a TV from Dell. Unless you have visited one of their mall setups, you can't see what the picture will be like. You can't tell from watching it on a TV. And Dell is doing you the consumer a disservice by offering it at such a great price. They suck you in like a moth to the light.

BGM · conscientious beginner Joined: 03 Feb 2006 Posts: 1

I bought an Insignia TV at Best Buy today... it lasted 45 minutes. I swear to god I hooked it up and started watching a movie and 45 minutes in it went black and now it won't do anything but pop when I hit the power button. I have tried different power outlets, its the piece of crap tv. Is that a record?

BGM