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Circunspectly_spoken
came back and replied a few times
Joined: 31 Mar 2005
Posts: 5
Location: The Far Side
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 Posted: Thu Mar 31, 2005 2:39 am Post subject: Re: Dells Mistake |
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| applekumar wrote: | | Dell shld not sell computers to so dumb customers, who dunno their own system model or OS, after using system for 2 yrs, They dunno anything but checkin emails and online shopping, God Please Educate them! Once cannot imagine how diff it is to Make a dumbass troubleshoot over phone, repeatin things for them, rephrasing ur sentences and making statements as simple as u can, w/ tech jargon, Ans that QA Audit form, We are no more supposed to mention Survey Scripts on calls now. Even if u satisfy cust, u get dissat for Hold Time. u Get dissat for previose techs. What da HELL. |
I agree with you 100%...
I work at Dell Tech support and believe me... I got a call from a customer asking me why he need all the CD's that came with the system if all the apps are already installed... I pushed the mute button and said: "those are new ornaments for your Christmas tree"... 
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I'm out like Buster Douglas... |
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delltechrelrep
came back and replied a few times
Joined: 31 Mar 2005
Posts: 6
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| Posted: Thu Mar 31, 2005 7:00 pm Post subject: Call center (florida) |
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| I just wanted to say hey to the other dell tech representatives sometimes the customers are a pain in the butt and so are the coaches anyone agree?? |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Thu Mar 31, 2005 7:11 pm Post subject: |
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So are some coaches, trainers, supervisors, project managers and more...
But I think that's the same in every place.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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JDE
Regular Hater
Joined: 08 Apr 2005
Posts: 15
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| Posted: Fri Apr 08, 2005 7:39 am Post subject: |
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| Dell tech support in Arg has been closed, I am still trying to find out the reasons why. Anyway, this is a good example on how things can be screwed up so fast. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Fri Apr 08, 2005 11:59 pm Post subject: |
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What happend with you 
Were you fired or transferred to Lynksis
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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JDE
Regular Hater
Joined: 08 Apr 2005
Posts: 15
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| Posted: Thu May 05, 2005 12:26 pm Post subject: |
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| Fortunately my days in a call center are way gone since long ago, but some close friends of mine used to work in there, and they are as clueless as me about this situation. |
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Blaze
Dances with Hate
Joined: 17 Jul 2004
Posts: 787
Location: AO1
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| Posted: Thu May 05, 2005 10:56 pm Post subject: |
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| JDE wrote: | | Dell tech support in Arg has been closed, I am still trying to find out the reasons why. Anyway, this is a good example on how things can be screwed up so fast. |
Arg as in Argentina ? Don't we still have reps down there training employees ? |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Fri May 06, 2005 11:20 pm Post subject: |
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| Blaze wrote: | | Don't we still have reps down there training employees ? |
Nope, they went back to Utah last year...
The only thing that is still standing is Dell Electronics & Accesories Sales. There is a rumor that Dell Customer Care may open again, but is just a rumor.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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ohnoblmofo
Regular Hater
Joined: 22 Jun 2005
Posts: 23
Location: Gainesville FLA
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| Posted: Wed Jun 22, 2005 7:07 pm Post subject: |
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| It's ironic that Grissom calls then entire world 'retarted' isn't it? |
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sobe_drinker
Regular Hater
Joined: 24 Jun 2005
Posts: 10
Location: TX
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| Posted: Fri Jun 24, 2005 9:37 pm Post subject: |
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| Quote: | | If you use aspect as your phone switch, then simpy open one and stay idle none, and the open a second and it will stay available for its waiting for the 1st one to take a call. If your location is monitoring idle times and you are confronted about it simply show them the avalable aspect and your set. for further security, remove aspect from your start menu and tool bar and your in the clear. the next question is what to do with all that free time? you can load http://www.icebergradio.com/index.asp onto the dell server with out detection and listen to the radio all day (if your aspect has the 1/4 " adaptor instaled between the breakout box and the tower) |
So tell me this: When are they every able to audit one of your calls each month? I suppose you could just log on to the phones and take some calls. But what happens when you don't take enough calls for the week. I know for a fact that someone will be watching you after too long and you will be fired! |
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JDE
Regular Hater
Joined: 08 Apr 2005
Posts: 15
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| Posted: Tue Jun 28, 2005 1:09 pm Post subject: |
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| paul, dell used to have panamainian reps training trainers and reps. they were here in dec-jan, i guess, and stayed for a couple of weeks. now, as everybody knows, there's nothing left from the dell project but a bunch a pm's, trainers and a very few reps who passed the tech exams for linksys. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Tue Jun 28, 2005 6:16 pm Post subject: |
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Thank you JDE.
We had a Panamenian trainer too, but he sucked so much that he was sent back in only one week 
He was always wearing sunglasses...he was embarrassed of himself 
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Screwed_Over
one bitch wonder
Joined: 05 Dec 2005
Posts: 3
Location: Panama
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| Posted: Mon Dec 05, 2005 10:13 pm Post subject: |
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| paul_dellcc wrote: | Thank you JDE.
We had a Panamenian trainer too, but he sucked so much that he was sent back in only one week
He was always wearing sunglasses...he was embarrassed of himself |
Who was it?
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You want the truth? You can't HANDLE the truth!
Another victim of No. 212. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Tue Dec 06, 2005 3:03 am Post subject: |
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I don't remember his name.
All I can tell is that he's gay.
I'll ask around.
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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