Dell complaints

[bergamer]

Bought an inspiron 8200 for law school, when it arrived the keyboard was broken and did not function. ok, things happen. I get sent a replacement and it appears to work, but every month it completely crashes, but I am in law school and do not have time to deal with it. While in law school, in a class of 90 or so, there were about 30 Dell laptops. Every single Dell Laptop would run at 100% and freeze up with no programs running except windows.

When the crashing became too much for me to handle I had to spent 10 hours with tech support on the phone before they would ship out my computer for repair. When I got the computer back, it crashed immediatly, sent out again. I sent out a total of 4 times, each time the computer would crash immediatly when I would turn the computer on. Dell claimed that they replaced every piece of removable equipment on the laptop and did not know why it kept crashing.

on the 5th return, Dell lost the computer. After fighting with them for 2 weeks to send me a replacement, they sent me a real piece of junk.

I recieved a Dell 8600, and the frame arrived broken, the USB ports were not properly put together, so the plastic inside would come out when you placed any USB device in the port, accordingly, it surged the USB ports and they are non functional. There is a strange thing with the power usage on the computer, sometimes when you plug it in, the plug loses power. Tech support told me the mother board was bad.

finally the motherboard completely crashed and the computer is non functional. I took the harddrive to get copied and got the info of it, but was told that the harddrive was also failing.


What a great computer, and I originally called about this computer when it was in warrenty but Dell was playing games and would not replace the computer. So know I am filing a grievance with the arbitration per the contract.

I HATE DELL! and I have spent 30 or so total hours arguing with them and I see Dell going the way of AOL, Time will catch up with them. Especially since they really rely on institutional clients and not regular consumers any longer. But that will dry up one day and I am hoping that MIchael Dell lies on his companies earnings statements and will go to jail under sarbaines oxly!!!!!!

Fraud of a company

[Rocke_T_Sinetist]

The 'worst Dell experience ever' title got me to read it, and yeah it's up there in the top 100,000. It's like, you'd have a better chance getting a working portable computer at a landfill (slight exaggeration, but text doesn't 'sting' unless you hurl it). IBM, Sony, and Toshiba beat Dell for notebook reliability, if you're looking for a better choice.

Dell has apparently lost control of their Taiwanese vendors. This kind of schlock didn't happen when Taiwan just built motherboards. But starting 4 years ago, Dell offshored notebook assembly, "trusting" Compal and the like to assemble and test the complete product and ship it to the customer direct from Taiwan. Works great, doesn't it? The only thing 'Dell' about Dell portables is the artwork that says 'Dell'. Oh, and who you're stuck with for support.

The author is correct: "To hell with individual customers" is a death-spiral strategy. Yeah, when it's first implemented, the company figures for every individual they piss off there's a dozen to take that one's place. And their 'real money' comes from institutional customers who order thousands at a time.

The 'killer catch' is that institutional sales orders are steered and placed by individuals. Once enough individuals have 'experienced Dell', institutional sales follow individual sales--elsewhere.
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Rocke T Sinetist
as in, 'it doesn't take a...'