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siggmak
conscientious beginner
Joined: 01 Nov 2005
Posts: 2
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 Posted: Tue Nov 01, 2005 10:07 am Post subject: getting no-lubed by dell |
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Why oh why must dell be such a crappy company? i bought a desktop back in march or april. at the end of may, i found out that i would be leaving the country for a year for business. of course i called dell about a thousand times trying to get some advice from them on how to handle my account. they wouldnt let me upgrade to a laptop and they wouldnt offer any sort of service to help me with the payments. finally, i was told that i could transfer ownership of my copmputer. i filled out the form the last week of june, and today, the first of november, i find out that my account has gone into collections because the transfer never went through. thanks for letting me know, dell. i spend 40 mins on the phone with a lady who barely speaks english and listen to her read off of a script and offering me no help at all. finally, i talk to her supervisor and after 10 minutes of talking to him he says he has no idea what im talking about. he doesnt even know of the form i filled out! WTF?? what is wrong with these people. is there absolutely no internal communication with this shitty company? he proceeds to explain to me that dell financial is not actually a part of dell...so, if i talked with someone from 'dell' proper about my account back in june, then they wouldnt really know about it. awesome. 
thanks for this website. i needed to vent.  |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Tue Nov 01, 2005 11:18 am Post subject: |
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| paul_dellcc wrote: | | The Ownership Transfer is something that the customer and only the customer has to do and take care of. |
You were pretty clear, I thought I was too, but seems I wasn't.
Dunno how it works up there, but down here when you transfer the ownership on a car, it is the seller's and the buyer's responsability to do it. State and insurance companies don't get involved, they are just told the ownership transfer was made.
However, the only way to check on the Ownsership Transfer at Dell is by calling in and when it comes to customer verification the rep will say: "could it be possible that I have another name on your account?"
I re read my post and it sounds a little rude. I didn't mean to be rude. I just wanted to tell how the Ownership Transfer works...
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future...
Last edited by paul_dellcc on Wed Nov 02, 2005 11:52 am; edited 1 time in total |
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Scoop
Moderator
Joined: 18 Apr 2003
Posts: 1156
Location: TN
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| Posted: Tue Nov 01, 2005 9:14 pm Post subject: |
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Siggmak-
Thanks for posting your experience.
Welcome to our board,
I hope you're able to resolve your issue.
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Practice what you preach. |
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siggmak
conscientious beginner
Joined: 01 Nov 2005
Posts: 2
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| Posted: Tue Nov 01, 2005 10:55 pm Post subject: |
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| thanks for the response. however, i, as the customer, did fill out the ownership transfer...back in june. that is why i am upset about the whole situation. maybe i wasnt clear...sorry... |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Wed Nov 02, 2005 11:54 am Post subject: |
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WTF 
I clicked over post reply but I edited my previous post...
moT, can you do something about it
I don't remember clicking over edit...
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Scoop
Moderator
Joined: 18 Apr 2003
Posts: 1156
Location: TN
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| Posted: Wed Nov 02, 2005 2:25 pm Post subject: |
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Lol, lol....
I know of one area edited that I brought to mot's attention.
I thought your post rather rude Paul with the "I don't care" at the end.
Not sure who's fixing things, but it doesn't help the forum if one's rude rather than helpful.
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Wed Nov 02, 2005 7:02 pm Post subject: |
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I see.
Well, I hope all it's clear now 
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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