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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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 Posted: Sat Jul 02, 2005 5:05 pm Post subject: |
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| hotrodlincoln wrote: | | Dell COULD try selling PCs to consumers with a different OS...if their contract with Microsoft allows it |
Customers can choose either Windows or Linux.
However, because of both marketing and stupidity, customers mostly choose Windows.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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dellacroix
Regular Hater
Joined: 25 Jun 2005
Posts: 36
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| Posted: Sat Jul 02, 2005 7:41 pm Post subject: |
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| paul_dellcc wrote: | | hotrodlincoln wrote: | | Dell COULD try selling PCs to consumers with a different OS...if their contract with Microsoft allows it |
Customers can choose either Windows or Linux.
However, because of both marketing and stupidity, customers mostly choose Windows. |
You will stop posting in this manner or you will be banned from this forum. Is that clear ?
Blaze |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Sat Jul 02, 2005 8:05 pm Post subject: |
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There we have another smart guy 
1) My job is not provide customer support anymore.
2) They were not my customers, they are Dell's.
3) Buenos Aires, Argentina is in India  I didn't know I was in India 
4) I've seen customers who ordered Linux in the Home & Home Office division. I placed several orders online and I had Linux as an OS option.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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dellacroix
Regular Hater
Joined: 25 Jun 2005
Posts: 36
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| Posted: Sat Jul 02, 2005 8:19 pm Post subject: |
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| paul_dellcc wrote: | There we have another smart guy
1) My job is not provide customer support anymore.
2) They were not my customers, they are Dell's.
3) Buenos Aires, Argentina is in India I didn't know I was in India
4) I've seen customers who ordered Linux in the Home & Home Office division. I placed several orders online and I had Linux as an OS option. |
Bullshit, there's no linux at all. It's never been offered outside of the business divition, and only for servers. And they were your customers, you were responsible for offering them the best service possible. Dell hired you to do that and get a margin for the sale.
On the other hand, I'm not mad at you anymore, only because I root for Argentina in each and every World Cup where they play.
But, please, keep in mind that customers are not guilty of anything, and they are not stupid. I really like to help them as much as Dell allows me to do it from my position within the company. You should get to know rednecks and poor American people (the kind who wants the $299 computer), they are the nicest and kindest people you can ever meet, simple nice people. Don't be an ass, respect the customers. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Sat Jul 02, 2005 10:22 pm Post subject: |
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I respect Dell's customers as much as they respect Dell's employees or ex employees.
I like to help them too. But only when they want to be helped. If you don't believe me, just read a few of my posts.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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dellacroix
Regular Hater
Joined: 25 Jun 2005
Posts: 36
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| Posted: Sat Jul 02, 2005 11:05 pm Post subject: |
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| paul_dellcc wrote: | I respect Dell's customers as much as they respect Dell's employees or ex employees.
I like to help them too. But only when they want to be helped. If you don't believe me, just read a few of my posts. |
But, you have to understand that:
1) America is going through very hard times and people have some reason in being afraid about outsourcing of jobs and the rise of Asia (particularly China) as an economical super power. America is becoming a poor country now, they are almost like us now. Wouldn't you be afraid and angry if Argentinian companies were only hiring Americans?
2) If you want to give it a twist in your favor, well: Don't lower yourself to the level of "some" angry person on the phone. Behave at the level of your culture and education. I'm a Christian so I don't have problems puting the other cheek.
3) Give the customers what they really need. Even if they are angry or unpolite, they are people, persons, with a life and family. Don't let DELL make you forget that (it's actualy better for the company). Personaly I don't give a fuck about the margin, I'm not in it for the money. As long as I have enough for coffee and cigarettes for breakfast, I'm fine. Hey, and what the hell, if you are nice to people they'll feel comfortable and maybe buy more stuff from you if they have enough money.
I know, I wasn't born to be in sales. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Sun Jul 03, 2005 12:53 am Post subject: |
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| dellacroix wrote: | | America is becoming a poor country now |
No it isn't.
| Quote: | | they are almost like us now |
"us" I don't know where do you live and honestly I don't care. But the US is far away from being like a third world country.
| Quote: | | Wouldn't you be afraid and angry if Argentinian companies were only hiring Americans? |
Argentine companies hire mostly people from Peru, Bolivia and Paraguay. Believe it or not, they are paid less than we do.
I said it before: no matter what has happened, you don't have the right to do whatever you want. They are so blind that they have lost their common sense (if they ever had it) and respect too.
You are talking to people who think it's right to put their noses where it's not of their business. Even worst, people who think it's right to abuse of their military, politic and economic power.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Blaze
Dances with Hate
Joined: 17 Jul 2004
Posts: 787
Location: AO1
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| Posted: Sun Jul 03, 2005 2:11 am Post subject: |
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| Badger wrote: | | Wow, quite the debate over Outlook Express. Simplest solution is to use Thunderbird. |
Only slightly better than OE. Many better clients out there including Eudora Pro, Dialog and others.
| Quote: | And as far back as I remember from my TS days:
Dell supports Windows errors.
Dell supports 3rd party software installed on the computer. (Hence why I had training for Roxio crap)
The only reason we would send someone to MS is if they were having BSODs, OE's, or frequent crashes, and didn't want to DFFR.
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No more third party at all. It's OS reinstall or to the HelpDesk. $50 gives you a 72 hour window to resolve one (and only one) issue.
Last edited by Blaze on Sun Jul 03, 2005 10:54 am; edited 1 time in total |
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dellacroix
Regular Hater
Joined: 25 Jun 2005
Posts: 36
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| Posted: Sun Jul 03, 2005 8:22 am Post subject: |
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| paul_dellcc wrote: | | dellacroix wrote: | | America is becoming a poor country now |
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| paul_dellcc wrote: | | No it isn't. |
Yes it is. Remember, big corporations are not America.
| paul_dellcc wrote: | | "us" I don't know where do you live and honestly I don't care. But the US is far away from being like a third world country. |
Look, I don't want to get too much into this discussion, lets just say that they are not yet where we are, far from it, but if China keeps growing at the rate its doing it and keeps buying American corporations, things look grim for the western world.
| paul_dellcc wrote: | Argentine companies hire mostly people from Peru, Bolivia and Paraguay. Believe it or not, they are paid less than we do.
I said it before: no matter what has happened, you don't have the right to do whatever you want. They are so blind that they have lost their common sense (if they ever had it) and respect too. |
Argentinian companies don't do that in a big scale, I know that for a fact since I have friends who work for the argentinian chamber of comerce and they tell me about how the Argentinian economy is doing. And, c'mon, it's not as dramatic and it's not done at the level that big (American?) corporations are doing it. American's are right to be afraid.
| paul_dellcc wrote: | | You are talking to people who think it's right to put their noses where it's not of their business. Even worst, people who think it's right to abuse of their military, politic and economic power. |
Oh, you mean THE US GOVERNMENT which is run by an ignorant millionaire texan boy whose daddy didn't spank him enough to know any better. But remember, a countrie's government doesn't represent its people, the feelings of its people. It just manipulates them through fear. Don't hate America for the stupid actions of its government. Generalization is a falacy, don't forget that. |
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Blaze
Dances with Hate
Joined: 17 Jul 2004
Posts: 787
Location: AO1
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| Posted: Sun Jul 03, 2005 10:59 am Post subject: |
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| Corporate America is driven by investors. The blame starts and ends there. Of course Michael Dell and Kevin Rollins are two of the biggest shareholders in Dell, Inc. |
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Blaze
Dances with Hate
Joined: 17 Jul 2004
Posts: 787
Location: AO1
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| Posted: Sun Jul 03, 2005 11:26 am Post subject: |
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| paul_dellcc wrote: | | However, because of both marketing and stupidity, customers mostly choose Windows. |
Actually there are several good reasons that Linux is not the desktop OS of choice.
1) Windows is much more highly optimized for desktop usage. Accessibility and GUI performance are the top two considerations for Windows. On Linux it's OS capability and stability. Note that OS does NOT mean that the winow manager is more stable. In fact this is usually not the case. The more complex the window manager the less stable it is on Linux.
2) Windows is more modular and less easily "broken" than Linux. Try installing an upgraded kernel on Slackware sometime and you'll see what I mean.
3) Software driven hardware is cheaper to make and sell. Remember when a good modem cost $200 ?
4) MS actively develops their API's specifically for the desktop. In Linux the desktop API programming is handled by the choice of which desktop manager is used. You have "desktop environments" such as KDE and Gnome versus "desktop managers" such as Fluxbox and Blackbox.
5) Lastly, exactly how would tech support TS a Win-modem (and other hardware) using Linux ? Heck, our techs have a hard enough time just using Modem Helper !
I've been using Linux off and on since RH 4.5 and believe me when I say, if you want to get work done, it's faster and easier on a Windows system. Linux is like a SUV in that it has the power and the capability to do anything but Windows is more like a sports car in that it's built for speed and flash.
Now, I have to logoff as I'm going to install the next distro of Ubuntu Linux  |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Sun Jul 03, 2005 11:40 am Post subject: |
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dellacroix: you missed the threat where americans said that Argentina and all the countries with outsourced Dell employees should be blown up by a nuclear bomb.
People who think it's right to invade a country and take the only think which kept them alive: OIL 
So it's not the US Government only.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Blaze
Dances with Hate
Joined: 17 Jul 2004
Posts: 787
Location: AO1
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| Posted: Sun Jul 03, 2005 3:52 pm Post subject: |
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| I wonder if we're going to invade Canada or just simply buy off their government ? I think we only invade nations under dictators such as Hussein. The rest are just bought. Problem solved. So who gives a fig about the environment as long as Rush Limbaugh, Steve Gill and G.Gordon Liddy can commute to their "conservative" talk-show in the style befitting the political affiliation ? Nobody. That is nobody with the ability to stem the Bush decimation. Even Christine Todd-Whitmann couldn't stomach the Bush line of environmentalism. But then she won't be missed as Bush appointed Johnson as administrator. He could double aas a Dell manager from what I've heard. |
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hotrodlincoln
Moderator
Joined: 08 Apr 2003
Posts: 1716
Location: Not in Austin anymore
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| Posted: Mon Jul 04, 2005 4:33 pm Post subject: |
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| Blaze wrote: | | Now, I have to logoff as I'm going to install the next distro of Ubuntu Linux |
Blaze: Please keep me informed on your install progress. I have recently received a box of Ubuntu CDs from a more technically adept friend and once I get a spare machine plan to install it and start learning. I'm very interested in hearing about your trials and tribulations caused by the install and application installs afterward.
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moT
Dances with Hate
Joined: 31 May 2003
Posts: 514
Location: Nashville
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| Posted: Wed Jul 06, 2005 5:56 pm Post subject: |
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All of this proves that computers should not be sold for $300. When computers were selling above $1000, the industry wasn't getting slammed for bad support, outsourcing and poor customer service.
The computer industry was making money and could afford to have beter quality components and happy "paid" employees.
It was ridiculus to de-value computers with a price war. Dell and HP both have created this mess trying to cut each other out of the market. Now the market is only profitable when they cut costs.
Now people who normally wouldn't have a computer can afford them, they buy based on price only and not their needs, and they expect this great customer service that the commercials bragged about.
They should have offered these $300 machines with no warranty or support and made it an option to upgrade, maybe, maybe, that could have helped.
I have pretty much quit selling computers at my shop, low end, because I couldn't afford to warranty them. If it came back once I would lose money. It's just not worth it anymore. That's why all I do is repairs and networking. The big computer companies have made a mess.
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