Dell complaints

whisper · Posted: Sat Aug 19, 2006 8:08 am Post subject: Stuck in Buenos Aires

My daughter is studying in argentina and has a latitude notebook that has a dark screen for no apparant reason...she brought it to a "computer repair shop" and the guy is baffled...any idea on what is happening or what to do??

david (aka dvdpiddy) · Posted: Sat Aug 19, 2006 8:13 am Post subject:

My guess the screen burned out, But please tell me what model it is?

whisper · Posted: Sat Aug 19, 2006 8:29 am Post subject: stuck in buenos aires

Thanks david..not sure what model it is but if that is the case, is the computer gone?

david (aka dvdpiddy) · Posted: Sat Aug 19, 2006 9:06 am Post subject:

Yes and no, If it's just the screen then no, but if its the graphics adapter then yes. But if it is the first option you're in luck, I would suggest hooking the back of the laptop up to an external monitor if it works then get your screen repaired if not then i would backup the data and get yourself a new pc and transfer it.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1492

Sounds like it'll be a backlight issue. If you look close enough at the screen you may be able to see something. If you can, then the backlight went out and the screen will need to be replaced.

sickofdell · Posted: Sat Aug 19, 2006 7:01 pm Post subject:

You can also try an external monitor, if one is available to her, and connect it to the laptop. Good luck with the issue and I hope it's still under warranty.
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paul_dellcc · Posted: Sun Aug 20, 2006 1:59 am Post subject:

Hola amigo Exclamation

Glad to hear your doughter chose Argentina to study Razz

About the laptop, what the guys are saying is correct, try to connect it to a separate monitor. Don't think that there is nothing else to do, it might be the monitor, the video card or just a little cable causing it.
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nis_pero · Dances with Hate Joined: 06 Jun 2005 Posts: 285

Never forget the damn hinges. I've had 2 Dell laptops in my life and with boththe hinges started losing their strength after a couple of months after purchase. The connector inside them did not last past the second year in the first one. Screen went out, but thankfully only the hinges had to be replaced (this be back in '98 before Dell really sucked).
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