Dell complaints

delltech_jeremy

Ok, I've ranted on this forum before about the horrible motherboards in the GX270, GX280, and SX270 desktop systems. The motherboards in these systems have a problem with the capacitors bulging and actually leaking. Well, apparently Dell heard me whining and decided to do something about it. Soooo- Dell is offering a fix-on-fail motherboard replacement for failed motherboards on these systems until January 31, 2008.
This means that if your motherboard has failed on one of these systems, even if you are out of warranty, you can get a motherboard replacement with onsite service until the end of Jan '08.

Of course, this is going to cost Dell more than a little pocket change, but I have to admit- they are at least trying.

Makes me wanna cry happy tears.
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Me>Uhh... uhh... hold on... (hold button)
[Ten minutes later...]
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Rocke_T_Sinetist · Posted: Thu Jul 06, 2006 11:43 am Post subject:

Whoa! I'm stunned down to words of one syllable (except for that last one). Stop the press! Page one head--"Dell does right thing".
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Rocke T Sinetist
as in, 'it doesn't take a...'

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1516

Holy shit in a barrel! Someone pinch me! Shocked

Keserian · conscientious beginner Joined: 15 Aug 2006 Posts: 2

This... can't be true! This is amazing!

Actualy, only time I've seen something like this before was when the Dell Inspiron power supplies had an issue with randomly overheating and blowing up. The plastic on the inside had a lower melt temperature than the outside. So it would overheat, the plastic would expand on the inside, pressure builds up, and the thing would explode, sending scalding hot molten plastic flying around.

checkdsn · Posted: Tue Aug 15, 2006 5:45 pm Post subject:

Too bad the power supplies in the gx270 are just as bad as the boards. Not to mention those maxtor apollos.. After working there I would sweat like crazy if I had a dell one day out of warranty.

delltech_jeremy · Posted: Tue Nov 21, 2006 12:17 pm Post subject:

david (aka dvdpiddy) · Posted: Tue Nov 21, 2006 2:12 pm Post subject:

delltech_jeremy · Posted: Wed Nov 22, 2006 12:22 am Post subject:

Thanks

its good to be back fo sho
_________________
Caller>Yes, I was calling to check what kind of materials your mouse pads are made of.
Me>Uhh... uhh... hold on... (hold button)
[Ten minutes later...]
Me>I'm sorry, but I have no idea.

pv-hellsdells · Posted: Fri Jan 19, 2007 6:20 am Post subject:

That news should make my life a lot easier as I have to look after a few schools with these machines in place

systek · Posted: Fri Jan 19, 2007 11:00 am Post subject:

you must be only a L1 or L2...cause this issue originated back in 2003. of course, back then only certain LOBs were being taken care of.

as for dell's bottom line...give me a break...makes me wonder if you arent just a L1...cause the mobo mfg picks up the tab...dell pays nothing out of pocket...until you count lost market share due to public opinion on QC...

delltech_jeremy · Posted: Thu Jan 25, 2007 4:06 pm Post subject: motherboards

systek · Posted: Thu Jan 25, 2007 4:20 pm Post subject: Re: motherboards

Badger · Posted: Sun Jan 28, 2007 1:51 am Post subject:

Chances are, Dell finally nailed out a legal contract for repayment on all defective boards due to the faulty (re: sub-par grade) components where the cost of replacing is covered, including the cost of the service call contract.
This would allow Dell to cover all costs to be covered, while consumer level interests are met to an acceptable level. A good thing end of this for all parties involved.
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systek · Posted: Mon Jan 29, 2007 9:19 am Post subject:

diashto · Posted: Wed Jan 31, 2007 8:54 am Post subject:

Heh.. i recently heard from one of my major automotive clients (I work in the detroit area, its one of the big ones) that the phone people are giving the clients the option of sending the tech, or sending the clients the motherboard directly now.

With the 270s, its a largely tool-less swap.. but even so, the customers aren't supposed to be swapping things like that without Dell certifications, for warrantee purposes, right?