Dell complaints

TheNewGuy · Posted: Sun Sep 25, 2005 5:04 pm Post subject: New Hire

I'm new to Dell, saying this I've actually worked for the company for 4weeks now, putting in 40hr/week for the first 3weeks of training then putting in 70hours my first week, and being scheduled to work a mandatory Saturday of 6hours.

The 70hour work week for my first "real" week was requested by all managers and trainers for us to get to the top of our quotas. With the new fiscal month started Monday, my team manager is requiring us to work "bell to bell" 8am-10pm M-F.

I have not even finished college yet. I'm older than 16, younger than 25.

Are they going to fire me if I come in at my scheduled time, and put in the hours I'm "supposed" to, according to my schedule?

Right now there is about a 40minute wait in between phone calls due to the drop of the 299 ads, and them bringing on 60more employees in my division. I get about 12 calls each day, most of which are transfers.

The people who are supposed to come in at 8am and stay until 5pm, stay until 10pm just to meet their call quotas.

It is ridiculous. How am I supposed to make a close on every sale when they are SAT calls, or transfers, and meet a quotas of 20 calls every day when the people who come in at 8am and stay until 10pm only hit 17 with a below-average close rate.

Again, are they going to like.. fire me, or something if I come in at my "actual" scheduled time and just take as many calls as I can then? Because I'm not going to be meeting my quotas or anything like that if I come in at my actual scheduled work time, I would have to put in my 70 hour work weeks.

HOORAY FOR MANDATORY OVERTIME.

Yeah, I wish I was a manager so I could just ignore everyone, and leave whenever I wanted all the time.

OR MAYBE!!! I should be a DFS coach and ignore everyone and go on random hiatuses all the time without helping anyone on the floor. You don't do shit as a DFS Coach.

Maybe I should be a trainer and not do anything either, except over load newhires with information and make them feel inferior.

Stupid stupid stupid stupid.

paul_dellcc · Posted: Sun Sep 25, 2005 5:22 pm Post subject:

Welcome to the forum Exclamation

Are you an outsourced Dell employee

About your question...who knows. Depends on their state of humour would be my best guess.

If you are promoted to trainer, my advice is that you should do something in order to make a difference and start the cycle again...
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moT · Posted: Tue Sep 27, 2005 11:13 am Post subject:

all i can say is get used to it.... it's a never ending story with them!
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Janeofalltrades · Regular Hater Joined: 02 Oct 2005 Posts: 10

Yo, new guy.

YES you will be fired if you work your regular hours and don't take the minimum number of calls. Not taking your minimum ACD quota will definitely get you on a PIP. Fun stuff, huh?

My advice is to keep a daily spreadsheet that lists the time the call was taken, customer # (if there is one), and disposition of the call. If it's a transfer, note where you transferred them. If it was a legitimate customer, you better pray you close it. If you don't, you can use your spreadsheet to call them back.

That way, you can show your boss that you were taking calls, and that x percent were transfers. Might help you out.

paul_dellcc · Posted: Mon Oct 03, 2005 8:29 pm Post subject:

Good tip.

I hope he reads it though...
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

TheNewGuy · Posted: Mon Oct 10, 2005 9:39 pm Post subject:

I quit.

paul_dellcc · Posted: Mon Oct 10, 2005 9:48 pm Post subject:

moT · Posted: Tue Oct 11, 2005 12:09 pm Post subject:

Did you quit Dell, or this forum?
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paul_dellcc · Posted: Tue Oct 11, 2005 4:20 pm Post subject:

TheNewGuy · Posted: Wed Oct 12, 2005 7:17 pm Post subject:

I quit Dell, and I can't tell you how relieved I feel.

No way do I want to waste my time in a place like that. I want to go back to school.

This forum is so helpful, haha.

paul_dellcc · Posted: Wed Oct 12, 2005 8:21 pm Post subject:

I'm glad you found this forum helpful.

Congrats on getting back to school Wink

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Rocke_T_Sinetist · Posted: Wed Oct 12, 2005 8:28 pm Post subject:

Not what your youthful indoctrination prepared you for, eh? I can't tell you how much I empathsize. I'm older than 40, younger than 60. I was in the 'workforce' long before it became cannibalistic. Vote your observations. For what little it's worth. We're headed down the WRONG PATH. Important for you (everyone) to realize that, before the whole thing blows up in our faces.

bjterry62 · conscientious beginner Joined: 13 Oct 2005 Posts: 2

How do they validate employees working "Mandatory" overtime. I thought that was illegal?

BT

Rocke_T_Sinetist · Posted: Thu Oct 13, 2005 12:59 pm Post subject:

Labor laws have been rewritten by the business lobby, state by state. About the only thing left that's illegal for employers to do is not pay you for hours worked. And sometimes they have to be forced to even do that.

EA Games was just sued successfully by a class-action of employees. What EA did was hire programmers 'on salary' at a fair price for 40 hours, then force them to work 80+ hours. Dell does the same thing to engineers every time a platform is released. They're not alone. Companies insert a clause whereby "the urgency of a project may require more (unlimited) hours above 40" and then, like EA did, declare a constant state of 'urgency'. The court decided it was a ruse to bilk workers, which of course it was. Similar to the Microsoft vs. Temps lawsuit, the court found that companies knowingly misrepresented the terms of employment. Employees mostly go along with working for half the hourly rate they thought they were signing up for, or indefinite temporary status with no benefits, precisely because the alternative is being fired.

Difference being, I suppose, that 'mandatory overtime' does get paid at 1.5x the base rate. Therefore, less grounds for a class-action lawsuit by employees dismissed for declining 'mandatory overtime'. And, under the misdirecting guise of "right to work" legislation, in many states an employee can be fired for any reason, or no reason at all. Yeah, it's 'legal'.

I keep telling ya, ya gotta watch these government types. We'd all like to think that elected officials will behave at least marginally ethically. When in fact, they'll do anything they're bribed (oh, excuse me, lobbied) to do.
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paul_dellcc · Posted: Thu Oct 13, 2005 1:14 pm Post subject:

Informative post you wrote Rocke Idea

I can say bjterry62 has been informed.

BTW, welcome to the forum Exclamation

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...