Dell complaints

[TheNewGuy]

Do you guys still work for Dell?

[Rocke_T_Sinetist]

Me? No, but I liked it when I did. Although I wasn't in the 'phone trenches'.

But I did see Dell 'layoff' multi-million dollar salesmen, and MM$ engineers like myself. They'd cut off their own head if Wall Street told them to. General lack of adult supervision pervades the company. But name a company where that's not the case.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[paul_dellcc]

Neither do I.

Lets see how's Best Buy's Technical Support
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[will.mingo]

The New Guy had it easy.

I'm a manager in Dell services. I wish I only had to work 70 hours a week.
The team I manage in the Northeast are mostly married guys with families. They have to be on a plane by 7am on mondays, arrive at customer site (somewhere in the world mostly US but not always),arrive around 2pm work 8-10 hours. Then work 16-22 hours tue-wednesday, Then on wends night fly somewhere else, repeat the service requirements thur/friday. Fly home Friday night and then BE ON CALL for the weekend to work escalated cust sat issues. Then repeat every week.

So managing these guys knowing that they all hate the job, they take it out on me and give me shitty TellDell results. When 50% of the people company wide take the Tell Dell survey and say YES to the main question "If you were given an oppotunity to work elsewhere for the same pay and benefits would you leave Dell?" then uppermanagement surely doesn't get it.

Whenever I bring this up to my manager on behalf of my guys I'm just looked at as an ineffective manager. WTF? I have a MBA for petes sake!

Face it, when your pimping low profit products there just ain't any money to go around, unless of course your upper management with all the Bonuses and Stock Options.

Course there was one guy I was able to give a nice bonus to (about $40K)
but the funny thing is he was the ONLY one on the team that did NOT travel. Kind of unfair in my opinion but that's the way Dell Mgmt is. If you suck up and are perceived to be doing a great job then you'll get rewarded. Mouth off, or just do any 8-5 approach and the door will hit you on the ass on the way out!

-Will

[Rocke_T_Sinetist]

Good summary Will.

Similarly, my manager was the best I'd ever had in a long working career. He was a pragmatist, NEVER WRONG, smooth and diplomatic, but didn't snuggle buttcheeks. He buffered us from politics so we could spend our time WORKING at what we were hired for.

I was saving the company several million $ a year. Our Director was a chump, a chronic underperformer who IBM had laid off. That all amounted to a THREAT to the chump director, and my manager got marched-out a half hour before I did. So did the director, ultimately. But the damage remained, and propagates to this day.

The whole situation reeked of "8-year-old bully on a playground". Like I said in another thread, "lack of adult supervison" best describes the worst of Dell upper management.

Middle management has become a playground for inbreeding, fratbrothers hiring each other irrespective of their qualifications or ability. Whatever happened to the MERITOCRACY upon which Dell's success was founded???
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Rocke T Sinetist
as in, 'it doesn't take a...'

[Apathy]

[Apathy]