Dell complaints

Mele20 · Posted: Wed Aug 23, 2006 5:22 am Post subject: New Dell website sucks

I actually was starting to like the new site look as it appeared much less cluttered and haphazard. But then I decided to login to my account in the Small Business Division. I dutifully clicked on the My Account tab and promptly got a blank square drop down box. So, I tried Premier Account tab (I used to have a Premier Account until Dell took those away from Small Business users) and again I got a blank drop down box. I am using Firefox 1.5.0.6 which I use 90% of the time. The other 10% of the time, I use Opera or SeaMonkey. I never open IE (even for Windows Updates which I get from Shavlik NetChk Protect).

So, I try Opera and click on My Account and I get redirected to the Home Division! Huh? SeaMonkey isn't any better as it too refuses to do anything other than give me a blank drop down box when I try to login to my account. Damn good thing I got this replacement computer before these stupid changes because I had to login every day during that royal mess.

I can't find the Small Business login page anywhere. Yeah, I can put in my service tag but I want to get into my account! Plus, it looks like the only real change is to the home page and when you go deeper the site is the old one with all the headaches and difficulties in using.

Way to go Dell making your site fully accessible only from IE. That will really get you new customers and keep the ones you have and is a great way to improve customer service. Mad

Anyone know the url for the Small Business login page?

DellDirectSales · Hates with a Vengance Joined: 25 Sep 2005 Posts: 67

Firefox sucks. People who use that are just whiny little peons who are out to use anything anti-microsoft just to prove a point to no one.

You more than likely downloaded some free anti-virus as well (AVG Free?) thinking that it will provide you with any protection.

I don't understand why people go out and download a bunch of software for no reason. I am currently running Windows XP Pro, IE7, and McAfee Security Suite and have yet to get any viruses or spyware AND my computer loads up faster than any of my friends who use all of that free crap.

ANyone agree that running all of multiple software programs will hurt your PC more than help it?

sickofdell · Posted: Wed Aug 23, 2006 11:42 am Post subject:

I would have to agree that McAfee sucks, but we are not going to get anywhere by pointing fingers telling everyone that the software they use sucks. Some people truly hate Microsoft. Others want a freedom to choose what they use. Firefox is a very well designed web browser, probably the best to come out since IE. The only problem is, most web designers only write scripts for IE, therefore, firefox does not work with a lot of websites. I think for the most part, it is getting better, however, when places like Dell don't offer an alternative choice of browsers on their systems, they are not going to offer an alternative on their website.

Here's an idea. Sue Dell for not allowing the choice of web browsers to be installed on your computer. That's the only reason dell allows redhat to be installed on servers. They used to only use Windows server, a guy sued because he wasn't offered a choice and now they offer red hat.
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http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

Rocke_T_Sinetist · Posted: Wed Aug 23, 2006 3:35 pm Post subject:

The_Insider · Dances with Hate Joined: 11 Nov 2004 Posts: 166

DDS
you´re really the perfect sales person for dell.
dumb as shit, knows nothing and repeating the phrases from PR and MS.
"Hail to the king" (whoever this is.. Dell, MS, Intel)

Rocke_T_Sinetist · Posted: Wed Aug 23, 2006 7:34 pm Post subject:

All: Attack hardware, software, support, corporate policy and behavior, but not each other. Mmm-K? Please. Put your objectivity hats on when posting. (I do, and believe me, it's a tight fit. Good mental exercise and discipline though.)
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Rocke T Sinetist
as in, 'it doesn't take a...'

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

i got firefox

i haven't got a need for any anti virus

been surfing porno sites for a long time

Mele20 · Posted: Wed Aug 23, 2006 11:40 pm Post subject:

Hey everyone, I didn't mean to start a flame war about browsers....been there done that. It's boring and doesn't change people's mind about what they want use for a browser. It might surprise a few of you to know that I had IE 7beta on this computer for several months. DDS, you should be grateful that Firefox has enough enthusiastic users that Microsoft felt threated and decided to give IE 7 to XP users. That was not the original intent and came about only because of the popularity of Firefox and tabbed browsing which also was not going be in Vista IE. Microsoft also included Text Zoom in IE7 because of demand due to Firefox having this popular feature. IE 7's RSS feed icon comes from Firefox and Microsoft's deal with MoFo to use it. I am not new to Firefox. I was using it when it was Phoenix many years ago and was also using Mozilla. BTW, I don't hate Microsoft. I am a beta tester for Microsoft which if I hated them would be rather strange. I am very concerned though about kernal locking in Vista (and hardware DRM being turned on in Vista). DDS, you realize you will not be able to use McAfee in Vista? I have Kaspersky 2006 (paid AV and one of the generally regarded top three - Kaspersky, NOD32 and Bit Defender) according to AV Comparatives latest retrospective tests and other experts. I have McAfee Enterprise 8.5i beta on a virtual machine. Its scanning engine is second only to Kaspersky's.

I also use Diamond CS ProcessGuard paid version. If I were to upgrade this XPS 600 to Vista, I would not be able to use either of these applications. XP Pro will likely be my last Windows. I will either buy Apple or move to Linux in the next few years before XP Pro goes unsupported. Everyone I hang with in the technical forums feels the same as I. But I digress from the subject here of Fx and Dell's new home page.

The point I intended to make (but obviously mucked up) was that Firefox worked just fine with the old Dell site. I had NO problems. It is only this "new" site that is not working with Fx. I have had Dell machines since 1999 and been using Phoenix/Firebird/Firefox and Mozilla/SeaMonkey since 2001 and before that Netscape. I have had a few minor problems over the years with non IE browsers at Dell's web site but I have never had the problem of not being able to login to my account. That is rather basic. Opera which I have also used since 1998 redirects me to the Home division login page.

I am wondering if the Small Business login page has been lost in the shuffle? I have an old account for my first Dell with the Home division. I can login to that one on Opera after I wrote my post here, I was able to get SeaMonkey to redirect me to the Home login also. I don't want to login to that account. It has a different email address from the small business one. Actually, I think my account number is the same for both divisions but my email address is different and the information on orders is different. Before these changes to the website, I had trouble finding the Small Business login page. Even then I got redirected a lot to the Home login page.

Ahh...I got to thinking and before finishing this post, I looked in my bookmarks and I had bookmarked the Dell Small Business login page. I recalled I thought I did that because even before the changes to Dell's website, I frequently would get redirected to either Premier Login or Home Department login when trying to login to Small Business. Anyhow, I clicked on my bookmark link and got taken to the Small Business login page. It is the old look and has not had the recent "facelift" changes. I was able to login with no problems using Fx. But My Account is still not correct. It says I still have the 8300 Dimension and that I have 71 days left on its warranty. I returned that machine to Dell in January and the warranty was successfully transferred to the XPS finally (along with the two additional years I bought) back over a month ago so I don't know why My Account page is still wrong.

I posted about this Fx problem at the new Dell site on the Dell blog about 24 hours ago and I still don't see the post. That is a long time for them to make sure the post isn't full of expletives or something. Plus, there is no way to put in an email address at the Dell blog! You can tell Dell doesn't know much about blogging. Also, it is very difficult to navigate their blog and find a particular subject if you don't know the title of the blog entry or the author.

david (aka dvdpiddy) · Posted: Thu Aug 24, 2006 7:35 am Post subject:

paul_dellcc · Posted: Sat Aug 26, 2006 1:09 pm Post subject:

david (aka dvdpiddy) · Posted: Sat Aug 26, 2006 2:26 pm Post subject:

paul_dellcc · Posted: Sat Aug 26, 2006 8:33 pm Post subject:

david (aka dvdpiddy) · Posted: Sun Aug 27, 2006 7:42 am Post subject:

paul_dellcc · Posted: Sun Aug 27, 2006 9:09 pm Post subject:

WIN XP requires 256MB RAM to just operate. Try using a $300 Dell with 128 MB RAM and you'll know what I'm talking about.

VISTA will require 512MB...in order to be more "friendly" to the user...you'll also need a good video card, on board cards won't be able to handle it. So IMHO VISTA will suck more than XP.
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david (aka dvdpiddy) · Posted: Sun Aug 27, 2006 9:23 pm Post subject:

I guess i'm stuck with xp for awhile.