Dell complaints

1mark1 · conscientious beginner Joined: 25 Jun 2007 Posts: 1

I am computer unknowlegable. I recently had a hard drive replace by dell under warranty. The repair man said I should probably add memory. So a couple months later I start pricing it and trying to figure out how I'll get someone to put it in. People tell me how to check and see what I have. The computer says 256mb ram but my invoice says supposed to be 512.. So I call Dell and they remotely confirm I have only 256mb. They tell me to open the case and look in. I do and find only 1 memory card. No one has ever been inside except their repairman. so either I never got the correct memory from the factory or he failed to put it back in. Dell tells me if a part is missing they won't do anything only if a part is bad. computer is still under warranty. I guess they expect you're qualified to open your computer on purchase and check all the components and check over all the work any repair person does. The SOLUTION ; NEVER BUY A DELL

paul_dellcc · Posted: Mon Jun 25, 2007 3:33 pm Post subject:

I understand your frustration but you have think about a little.

People have 21 days from invoice date to check that everything's fine. After that, Dell simply can't take responsability over it. What if people start calling for missing ram sticks that they really are not missing, they removed it so they can ask for another one.

However, I believe you. And you'll have to get someone on the phone that believes you too. It's just a 256 memory stick (rare, because if you buy 512 usually you are sent 1 512 stick, not 2 256)

Keep us posted Exclamation

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I see DELL people!!

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xp.user.1337 · Posted: Mon Jun 25, 2007 11:11 pm Post subject:

Well not sure if this belongs here or not. I will post it anyway. A friend of mine just bought an Inspirion 9400. I put in the service tag on Dell's website. It showed it came with 1 GB ram. Guess what? He has 2 GB ram installed. How in the world did this happen? Sorry you got 256 when you were sussposed to get 512. 512 MB is just about standard now right? I guess with Vista it is.
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Mele20 · Posted: Tue Jun 26, 2007 4:22 am Post subject:

KE7EHA · Posted: Tue Jun 26, 2007 8:49 am Post subject:

Keep in mind that that is also an easy way to boost performance. two sticks instead of one allows slightly higher bandwidth, reducing transfer time for the memory.
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"The art of Engineering is knowing what you can safely ignore." -Dr. H. Hess

paul_dellcc · Posted: Tue Jun 26, 2007 12:01 pm Post subject:

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

OP - if this repair man wasn't part of Dell's 3rd party at home service, then yes, you're screwed. Not Dell's responsibility if the customer chooses to hire non-Dell related techs and something goes missing or wrong.

However, if it was a Dell repair man as part of the 3rd party at home service, and RAM went missing, you *may* have recourse to have it replaced. They can call the vendor and double check with the tech that was dispatched for that call. Maybe they just forgot to put it back. It happens, though not very often.

As long as you have receipts, you can still debate the issue if Dell pushes back. Again, this is only if it was a Dell vendor rep that was the repair man. Otherwise you may be looking at replacing the RAM out of pocket.