Dell complaints

metaglypto · one bitch wonder Joined: 20 Mar 2005 Posts: 3

I have to admit, I swallowed their bullshit, hook,line and bait. I thought I might be able to make some money there, some people do it, right?

After I got there I realized that those making money were so few and far between, they were hardly worth mentioning. I was a direct hire for Dell, no Spherion, that was a mistake!. Okay, I admit, I am not a guy, who has confidence exuding from every pore of their skin. I am over 50 and have taken a few hits in life, all of which have had an impact on my confidence, and none of which is Dell's fault. And, I realize that the confidence level is a real key in selling computers.

When the company tells you one thing and does another, that is called lying or fraud. They do that with the margins. They dont cut your pay by giving you less per hour, because by law they have to pay you minimum wage, they cut your pay by cutting your margins at the end of the month. They also cut your pay when you do excel by "promoting" you to the premium queue and cutting your margin.

It probably wont hurt Dell that much, but half the people on my team quit last month when they cut margins. One of those was going to the premium queue because she was doing so well. How many people have you heard of quitting there jobs because of a promotion?

I used to recommend Dell computers to everyone looking for a brand name computer, not any more. Their contests and policies, advertisements, and promotions are nothing more than a bait and switch con game. They deliberately try and confuse the customer and the employee as to what they are going to get so they have a way to weasle around, especially for those who have no conciensce about lying to customers and fellow employee's. In case anyone was wondering, yes I have been told by managers to lie to customers.

I didnt bother giving notice, I just told them it was my last day and left. My manger said they didn' care one way or the other anyway.
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I have been known to take a bullet or two in the name of stupidity!

paul_dellcc · Posted: Sun Mar 20, 2005 12:02 pm Post subject:

Sad but true Confused

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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Sun Mar 20, 2005 9:18 pm Post subject:

I remember when EC left AO1. No notice and a letter on the Directors keyboard. And then SC tried to give them some notice (Iheard a month or more) and they walked him right out the door.

Badger · Posted: Sun Mar 20, 2005 10:58 pm Post subject:

You're either a team player, or you're gone! Having someone around who's quitting is bad for moral. It makes others want to quit too.
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I may not agree with what you say, but I will fight for your right to say it.

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ihateboxes · conscientious beginner Joined: 29 Mar 2005 Posts: 1

i was told by one of my fellow co workers that managers can take a dell class on how to effectivly lie to your emplyees.

Badger · Posted: Tue Mar 29, 2005 10:37 am Post subject:

That wouldn't be surprising. Anywhere I have ever worked though, management has always been good at lying, or at least being deceitful.
_________________
I may not agree with what you say, but I will fight for your right to say it.

Midget Tossing funds Terrorism

paul_dellcc · Posted: Fri Apr 01, 2005 4:24 pm Post subject:

Don't forget about the professional liars from both HR and Recruiting.

When I was interviewed by the AOL people, I was told that my shift would be Monday to Friday from 11:00 AM to 5:00 PM. When I was already in training I was told that they need people on the weekends at night. Yeah Exclamation

So I told them ok, I can't work with that schedule so I'll have to quit. Oh no, they said, sorry, we made a mistake...bastards
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

snowguy716 · Posted: Mon Apr 04, 2005 9:11 am Post subject:

Here's the problem with walking you out the door when you put in your 2 weeks or whatever notice of quitting: That's considered involuntary termination and you are entitled to unemployment benefits from the company.

Also, yes, large companies are quite used to having large numbers of people quit. It doesn't matter! There's always the next 5 or 6 waiting at the door for your job. It's a sad world, and people who support Dell aren't making it any better.

Chosen One · Posted: Mon Apr 04, 2005 10:26 pm Post subject:

starfligher59 · one bitch wonder Joined: 07 Apr 2005 Posts: 3

All I got to say is that I don't think that you worked for Dell. The reason why I say that, is Dell has an open door policy, they have a third party ethics program where you can call in and rat a manager or anyone out in the company for telling lies- but you knew that of coarse. You can call in anonymously and say something when something isn't right. Thats also why the company's code of conduct book is called "winning with integrity". Also with Dell you don't have to give notice, everyone is "At Will". So you can quit without saying anything to anyone anyways.

Peace out Smile

Blaze · Posted: Thu Apr 07, 2005 11:16 pm Post subject:

The Ethics Committee is a figurehead so that Dell can say "See ? We have channels for these issues and they won't use them. They're the ones being unreasonable !". Believe me, I know several that have tried using the Ethics hotline and it's never accomplished anything. It's right up their with BPI.

paul_dellcc · Posted: Sat Apr 09, 2005 4:35 pm Post subject:

No doubt about it Razz

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Apathy · Posted: Sun Apr 10, 2005 7:09 am Post subject:

metaglypto · one bitch wonder Joined: 20 Mar 2005 Posts: 3

Regardless of whether or not YOU THINK I worked for Dell, I did. Like I said, yes there are those who make some money, damn few. Just because you have the option of ratting on someone, does not mean I would like to do that. If you think you can rat on someone like that with impunity, you are either miserably naive, a complete idiot, or most likely both. It is a well known fact that whistleblowers go nowhere. How do I know that? I was at one time a whistleblower, a complete idiot, and miserably naive. I ratted on the Port of Portland for illegal dumping right next to the Columbia River Slough which flows into the Columbia River. They were dumping used pesticide containers, paint cans and a number of other illegal things. I reported them to DEQ and a local TV news station. Absolutely nothing happened to them. They made my life miserable and I ended up quitting. After my "education" I decided to rethink my actions.

I suggest you get a grip on reality.
_________________
I have been known to take a bullet or two in the name of stupidity!

jbooger · Posted: Thu Jun 09, 2005 2:58 pm Post subject:

here's the 410 from the sales POV:
There is no way to move up in sales at Dell by adhering to perfect morals. I double there is a class that teaches sups and managers how to lie, but maybe on how to use correct wording to avoid legal action and to direct customers to departments other than their own. and there are several times when i am speaking with a customer, and i know that a little 3 second lie will save me several minutes and a ton of frustration.

as for that anonymous hotline thing? what on earth would you rat about? the way to make money here is by being a little sneaky and deceiving. there is no such thing as a Dell manager that never bent the rules or did something shady, or tons of shady things. that's how you get ahead at Dell, just like at a lot of other corporations. You show me a Dell higher-up whose hands are clean, i'll show you a person who was clever enough to fool you. if you don't do something shady yourself every now and then at Dell, you will go nowhere.