Dell complaints

esdellcustomer · conscientious beginner Joined: 01 Nov 2005 Posts: 2

I have bought several computers from dell. All have been excellent.
I spoke to 3 different people to try to get a system. I finally got someone in Texas who could speak where I could understand them.

I got the system configured. $1028.00 and some change. I still had that not so comfortable feeling in the back of my head.. Even though I've never had trouble with anything purchased from dell in the past I kept thinking. Who would give me the support if I needed it?

I then was transfered to some lady who I could barely understand for the confirmation on the 6mos no interest. She and I went around for about 15 mins. I was looking for a bable fish to translate. I then got that un comfortable feeling in a strong way. I asked her where she was located.. She said Texas... I explained to her that I was having a hard time understanding her. This offended her. At this point I canceled the order.

I did not say this to be offensive. I only mentioned it to see if there was someone who I could communicate more easily with.

What has happened to Dell? It's been 2-3 years since I ordered my last 2 systems.

delltech_jeremy · Posted: Tue Nov 01, 2005 3:14 pm Post subject:

If you're still interested, order under a business name. If you dont have a business, make one up. This will more than likely get you to someone in the US, best thing is if you're employeed at a large company, order it under that.

Over and out.
_________________
Caller>Yes, I was calling to check what kind of materials your mouse pads are made of.
Me>Uhh... uhh... hold on... (hold button)
[Ten minutes later...]
Me>I'm sorry, but I have no idea.

The_Insider · Dances with Hate Joined: 11 Nov 2004 Posts: 166

sorry, but if a company like Dell can´t provide you with a native speaking employee
buy somewhere else..otherwise they will not learn

Rocke_T_Sinetist · Posted: Tue Nov 01, 2005 5:20 pm Post subject:

Jeremy's right. (Not that he's ever wrong Cool

.)

There's a rumor that more customer service is being repatriated from India. Notice, no layoffs have been announced there. BUT, those are all contractors. Contractors don't issue press releases.

Cross-culture communication is actually fun. You pick up all kinds of entertaining metaphors you might notta thunk of otherwise. But that's in person, where you can readily see whether what you're saying is being understood. On the phone, it's a gnash. Try speaking a slow, exaggerated version of 5th-grade English. The 'average' person raised in an English-speaking country only knows 8th-grade English. Lower your expectations fer Chrissake, this is 2005 Exclamation

You're supposed to KNOW this stuff. Embarassed

You're a posting member of this site too. You're supposed to know better than to deal with Dell Financial. Put it on your Mastercard. Put quarters in a jar until you have $1028. Unless you REALLY intend to pay it off during the "6 months no interest". And even then, beware the FINE PRINT, which could require paying ~%30 as a penalty for paying it off during the 'no interest' period.

It's not your daddy's Oldsmobile any more. It's "Gotcha" with marketing and fine-print "terms and conditions".
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Rocke T Sinetist
as in, 'it doesn't take a...'

astor · Regular Hater Joined: 22 Sep 2005 Posts: 16

paul_dellcc · Posted: Wed Nov 02, 2005 11:39 am Post subject:

If you really want a Dell, then follow delltech_jeremy's advice Wink

Why don't you go to a local PC Store and ask for a custom built one Question

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

esdellcustomer · conscientious beginner Joined: 01 Nov 2005 Posts: 2

Ok I've got the cash. Just thought I'd use their money. I've always bought DELL. Never had any major prob. Upgrading some video cards was fun, once.

My wife works for one of the Largest pvt companies in the US and the discounts that we get through her EPP suck. So I just tried for the umpteenth time to buy a new computer from DELL.

Can a local PC maker build me one as Nice/inexpensive as one of these?

Hey I'm all for diversity. But please give me someone who I can at least communicate with.

I'm just shocked that the company I've trusted for many years has gone in this direction. What are they thinking?

paul_dellcc · Posted: Wed Nov 02, 2005 12:36 pm Post subject:

They think with numbers.

Customer Satisfaction was never so low, but they are selling a lot. People want cheap, Dell just satisfy their demand.

You can't build a PC for $299. But a nice custom built PC will be cheaper than a Dell nice PC. Any problem you may have, you'll talk with an American neighbour.

Ask for a budget...
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Steveo · Dances with Hate Joined: 11 Sep 2004 Posts: 110

But I bet your american friend who builds the machine will quickly tell you to go and do one, when you are calling them at 3.00am in the morning, just to check if they are there (sorry its a joke) Wink

I work in a call center in the states and everyone in our call center is an American, or has English as a first language.. you might have been unlucky.. but I can give you my extension and I will sell you a nice computer Smile

sickofdell · Posted: Wed Nov 23, 2005 12:26 pm Post subject:

Steveo · Dances with Hate Joined: 11 Sep 2004 Posts: 110

The thing is though your local dealer, in the states will rob you blind... I needed some new components recently, and was quoted almost double from a local dealer... just went to newegg and bought them myself.

Why dont you just build the machine yourself? Its not that hard.. and im sure any help that you need can be obtained from the nice people on here