Dell complaints

chevelle

I ordered an Inspiron 9300 for my brother, it came yesterday, and it never started. You can hear the hard drive starting up, and for some reason the caps lock light keeps flashing, and after about 10 seconds it just goes off.

My father used some electricity meter on the AC adapter and apparently there's no electricity coming though it, even though the green light is on on the adapter. I don't know if that's really the problem, though...

I called Dell tech support and they were really dismissive of that even potentially being the issue, they had me take out the battery twice, take out the hard drive and put it back in, and take the RAM out and put it back in. Nothing worked.

I was supposed to be sent a box today to send it back to the depot and it never arrived, I called them back and they said they don't know when it will get here. I almost feel they should just replace the whole thing, it's brand new, but I know that's not going to happen. I wish they could just send someone to my house to look at it, but I guess that's not in my warranty.

I am really frustrated. I am sick of talking to Indians who I can barely understand (sorry), and I'm sick of hearing "sorry about this problem, it's very rare."

This was supposed to be a birthday present, I think he's lucky if he even ends up getting it for Christmas.

paul_dellcc · Posted: Tue Nov 22, 2005 6:44 pm Post subject:

Welcome to the forum Exclamation

If you are inside the first 21 days from ivoice, call Customer Care and ask for a full CRA (Credit Return Authorization). It's Dell's fault you don't have a working laptop, so shipping & handling must be at their expense.

Otherwise, contact Technical Support and tell them that you don't want it fixed. It never worked, you already tried to troubleshoot it and nothing happened.

Please keep us posted and hold on till a Tech reads your post so s/he can help better than me Wink

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

sickofdell · Posted: Tue Nov 22, 2005 10:22 pm Post subject:

paul_dellcc · Posted: Tue Nov 22, 2005 10:37 pm Post subject:

I did know they must troubleshoot the problem before a full system EXG is sent, what I didn't know is that he should try at least three times...

Thanks Wink

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

nis_pero · Dances with Hate Joined: 06 Jun 2005 Posts: 285

Rocke_T_Sinetist · Posted: Wed Nov 23, 2005 10:11 am Post subject:

chevelle · Posted: Mon Nov 28, 2005 11:50 am Post subject:

I tried demanding a new system, I was just handed off to multiple people, I asked for a manager, they told me one wasn't available. A manager called me back, although I don't really know why, all he told me was they would fix the laptop and make me a "happy and satisfied Dell customer" which I found pretty funny.

All I could do is what they would let me do, which is ship it back to them via DHL. I mean, I suppose it could come back fixed and never have another problem, but I really just feel I shold be getting a new computer, however, I'm sick of arguing with them.

I told my parents we should just return the whole thing, I guess they want to see if it's actually fixed though. This is the third Dell I've purchased...I've never had a problem with my Dell laptop (an Inspiron 8500) but we have a Dell Dimension and a month after we have it, the fan broke and it overheated and they had to send someone to come fix it.

I guess I'll just have to wait and see how this turns out. Sad

sickofdell · Posted: Mon Nov 28, 2005 1:59 pm Post subject:

Hey Chevelle

It's like I said, Tech support will not replace a system until at least 3 attempts have been made to fix it. You do have a 21 day satisfaction guaranteed policy on your system Customer Care is the dept., to talk to about getting a system exchange. They have to allow you to return the system no questions asked. The phone number to consumer customer care is 1800-497-9897. Talk to them asap.
_________________
Have you seen my dell laptop?

http://www.tgdaily.com/picturegalleries/gallery-20060731-1.html

(ok, so it's not mine, but it's freakin cool)

Rocke_T_Sinetist · Posted: Mon Nov 28, 2005 2:24 pm Post subject:

I hope Chevelle checks back before the 21 days is up. The distinction between calling Tech and calling Customer Care is a very important one.

Tech does the same thing (send parts or have you mail it in) from the day it arrives until the warranty expires. They are very unlikely to tell you about the 21-day satisfaction return. Mostly, they won't even give you the number to CC. They are told to do two things above all others-- protect Dell, and get you off the phone FAST. Not to explain things, give options, satisfy you in ANY WAY.

Care is the only department authorized to invoke the 21-day satisfaction guarantee.

paul_dellcc · Posted: Mon Nov 28, 2005 2:30 pm Post subject:

Gee...CC will try to "save the sale"...

So go ahead and ask for a return. You may get a good compensation Wink

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Sparky · Dances with Hate Joined: 28 Aug 2004 Posts: 105

Two words...

CHARGE BACK!

Twisted Evil

chevelle · Posted: Wed Nov 30, 2005 2:27 pm Post subject:

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

sounds like every computer is not going to be on your list. You could try a *gasp* Mac?

chevelle · Posted: Wed Nov 30, 2005 2:45 pm Post subject:

The person who the computer was purchased for has an old iBook and complains that he can't play video games on it and that this makes Macs suck, so he demanded we get him a PC so a Mac wasn't exactly an option in this case.

Actually, he wanted an Alienware or something, but the one he wanted seemed really overpriced.

IBM isn't on my list. Wink

Rocke_T_Sinetist · Posted: Wed Nov 30, 2005 3:10 pm Post subject: