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chevelle
came back and replied a few times
Joined: 22 Nov 2005
Posts: 5
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 Posted: Wed Nov 30, 2005 3:25 pm Post subject: |
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| Rocke_T_Sinetist wrote: |
As we find ourselves now, in late 2005, the preferred model for acquiring computer hardware is brick-and-mortar retailers. Not because the product is different, it isn't substantially. But because the product is worth NOTHING if it doesn't work, and storefront retailers do not stonewall customers who come to them with service issues. |
I would have preferred to purchase a computer this way, but where I live, I could only do this with HP, Compaq, Gateway, Toshiba, Sony, and Apple.
I have been told that the first three I mentioned are substantially different.
I know someone who has had two Toshibas....one had a bad motherboard (it couldn't accept new RAM) and the other had a hard drive that died after a year. I also know someone who purchased a top of the line Sony and a year later, the computer just started randomly turning itself off.
I'm not defending Dell, I am just saying I feel my choices were limited in this case, by the person who the computer was purchased for as well as what people have told me about other brands. |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2586
Location: DFW airport
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| Posted: Wed Nov 30, 2005 5:26 pm Post subject: |
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I understand. No matter what name is on the laptop, they're all made by a handful of companies in Taiwan. And like any manufactured product, they WILL fail, it's just a matter of when. Statistically, HP, Sony, Toshiba and Apple all have better reliability records than Dell. (So does IBM, but the statistics predate IBM's deal with Lenovo.)
At this juncture (geez, that sounds like something George Bush the First would say!) the difference is, what reception and resolution you get when you contact the vendor with a problem.
A phone-only vendor like Dell can readily stonewall you. A storefront retailer can not.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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Jenm
Regular Hater
Joined: 18 Oct 2005
Posts: 30
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| Posted: Thu Dec 01, 2005 6:40 pm Post subject: |
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[quote="Rocke_T_Sinetist"] | Quote: | | Their 'model' is, making "calling Dell" so disagreeable an experience that nobody does it. |
Truer words have never been spoken! I'm on the phone with the boneheads at tech support right now about my Inspiron 6000's graphic display driver issues, and I told them that I need to speak to a manager because I feel like the system is inherently flawed and other than sending me a new motherboard every other week, there's no solution. And as tempting as getting a new mootherboard every other week and having to schedule time for the onsite technician to come over sounds, this is just not acceptable.
So what does the clown on the phone do? Gives me the freaking run around. I'm trying to explain the problem to him, and he's trying to tell me there are things I can do to fix it. NO THERE ISN'T. Short of tossing this thing out the window, nothing is going to fix the problem! This shit is inherently flawed! I told him that this system was not going to be an acceptable solution for me because I like to play video games and this is interfering with my playing video games. And now I've been on hold for about 5 minutes, and I'm willing to bet this whole time he's sitting back, eating a donut in the break room, and joking about this with some of his coworkers.
I wonder what the odds are that I'll actually speak to a supervisor.
I have absolutely nothing in the world to do, and even calling Dell seems to be something I just don't have the time for. I can't imagine what a nightmare this is for someone who actually has things to do, like a job or kids. God, I can't believe I have 2 more years of this to look forward to. 4 year warranty is a blessing and a curse. Mostly a curse though, because it means you're stuck with a dell for 4 years. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Thu Dec 01, 2005 7:44 pm Post subject: |
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| Jenm wrote: | | Mostly a curse though, because it means you're stuck with a dell for 4 years. |
You can sell it and transfer both the ownsership and the warranty.
Are you 100% sure that your laptop theoretically can play the game you are trying to play 
It's not the Supervisor's/Manager's job to talk to you, that's the reason why you didn't get it yet. And probably you won't ever get one...
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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