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donkeypunch
Regular Hater
Joined: 17 Sep 2007
Posts: 12
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 Posted: Mon Nov 12, 2007 2:08 am Post subject: Here is 19 Dell Exec Email Adress' |
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I found this on another site today and thought I would pass it along. 
Computer on fire? Video card ruined? Don't let Dell's Indian CSRs tell you it's your fault. When escalating fails and all normal channels of recourse are exhausted, send an email to Dell's top executives. After the jump, 19 email addresses for Dell executives that you can use to launch the mighty and feared Executive Email Carpet Bomb.
* Michael Dell
Chairman and CEO
michael_dell@dell.com
* Donald Carty
Vice Chairman and CFO
donald_carty@dell.com
* Ronald Garriques
President, Global Consumer Group
ronald_garriques@dell.com
* Michael Cannon
President, Global Operations
michael_cannon@dell.com
* Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
mark_jarvis@dell.com
* Lawrence Tu
Senior VP, General Counsel
lawrence_tu@dell.com
* Susan Sheskey
Senior VP, Chief Information Officer
susan_sheskey@dell.com
* Andrew Esparza
Senior VP Human Resources
andrew_esparza@dell.com
* Paul Bell
Senior VP and President, Americas
paul_bell@dell.com
* Stephen Felice
Senior VP and President, Asia
stephen_felice@dell.com
* David Marmonti
Senior VP, President, Europe, Middle East and Africa
david_marmonti@dell.com
* Brad Anderson
Senior VP, Business Product Group
brad_anderson@dell.com
* Jeffrey Clarke
Senior VP, Business Product Group
jeffrey_clarke@dell.com
* Martin Garvin
Senior VP, Worldwide Procurement
martin_garvin@dell.com
* Alex Gruzen
Senior VP, Dell Product Group
alex_gruzen@dell.com
* Joan Hooper
Vice President, Finance, Chief Accounting Officer
joan_hooper@dell.com
* Alan Lafley
Board of Directors
alan_g_lafley@dell.com
* William Gray
Board of Directors
william_gray@dell.com
* Judy Lewent
Board of Directors
judy_lewent@dell.com |
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the man in the dark
conscientious beginner
Joined: 24 Dec 2007
Posts: 1
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| Posted: Mon Dec 24, 2007 6:49 am Post subject: Update |
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| Drop lafley and lewent, they are no good, but the rest work fine. Anybody want Dell's home number? |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2586
Location: DFW airport
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| Posted: Mon Dec 24, 2007 10:51 am Post subject: |
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If you call MD, it just says "thank you for calling Dell, please hold while we transfer you."
The one address most likely to respond to customer experience issues was not there: dick_hunter(at)dell.com. And I've seen in writing where Dell's email that he actually looks at is michael@dell.com, though once that got around he probably changed it.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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Dark Jedi
Regular Hater
Joined: 23 Oct 2007
Posts: 36
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| Posted: Wed Jan 02, 2008 5:47 pm Post subject: |
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Michael had saul@dell.com at one point as well, though that one no longer works. Supposedly according to the Dell Exchange Server michael and michael_dell were the valid ones for Michael when I was still with the company, although I am sure that the e-mail address he uses for business purposes to chat back and forth between his VPs is likely not even a dell.com address since anyone with half a brain can open the global address book and look up e-mail addresses.
I was told once, though I am not sure if it is true or not, that once he receives an e-mail from anyone outside of his "approved" list of people that are suppose to have his e-mail address that the address is changed.
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I crossed over to the Dark Side... fortunately I brought a flashlight! |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2586
Location: DFW airport
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| Posted: Wed Jan 02, 2008 7:40 pm Post subject: |
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| Quote: | | once he receives an e-mail from anyone outside of his "approved" list |
Not once. His secretary ignores 'once', and dozens if not hundreds of others. MD himself doesn't receive email from anyone he doesn't want to. I guaran-damn-tee that.
Besides, if he gave a fark the problem wouldn't have come up in the first place, it would already have been handled by lower-level functionaries.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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hotrodlincoln
Moderator
Joined: 08 Apr 2003
Posts: 1685
Location: Not in Austin anymore
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| Posted: Wed Jan 02, 2008 7:54 pm Post subject: |
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| Dark Jedi wrote: | | Michael had saul@dell.com at one point as well, though that one no longer works. Supposedly according to the Dell Exchange Server michael and michael_dell were the valid ones for Michael when I was still with the company, although I am sure that the e-mail address he uses for business purposes to chat back and forth between his VPs is likely not even a dell.com address since anyone with half a brain can open the global address book and look up e-mail addresses. |
In the years that I was employed there, I would occassionally pull up the employee email address book to see if I could find Mikey or Rollins - I NEVER found them in the address book with the rest of us "commoners". Whatever addresses they used, they were NOT made available to the rank and file. |
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mudguts
conscientious beginner
Joined: 06 Jan 2008
Posts: 1
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| Posted: Sun Jan 06, 2008 5:44 pm Post subject: |
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yup, it bounced.
alan_g_lafley@dell.com
I fired off a quick email stating how much my Inspiron sucks with Vista installed.
I'll post a response if one is forthcoming.. besides a cease and desist of course since I posted my tirade on my small towns community website. |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2586
Location: DFW airport
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| Posted: Sun Jan 06, 2008 6:36 pm Post subject: |
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Realistically though, don't you think if the Board of Directors wanted to know how poorly the company does its job, they already would?
What Dell does to its customers, and what Dell shortchanges in the product, is all deliberate. No, the B of D doesn't issue a memo saying 'make crappy systems' or 'don't answer the phone'. What they do is hire and sustain a hierarchy of toadies (as in any bureaucracy) who will go along exuberantly with whatever they're told, ever how contradictory to the stated mission of the company it may be. Dell refers to this as "dealing with ambiguity" and it is a management mantra. It means "things are what we say they are, and if you think otherwise you're not dealing well with ambiguity".
The toadies go to their respective workgroups and say 'management needs to cut costs so you five people are fired'. The jobs those 5 people were doing were engineering, quality, and service. I was one of them, and I got marched out alongside a dozen others, just from one department. If the jobs are backfilled at all, it's done with other toadies or outsourced to contractors which adds a whole 'nother level of ambiguity between the customer and Dell.
And isn't that ultimately the problem? That the quality of the product is ambiguous, the quality of the support is ambiguous, the goals of the Board are ambiguous with regard to the customer.
And by the way, the Board is treating their ultimate superiors--the stockholders--just as ambigously as they do their customers and employees. My 1998 Dell stock cost $40. In 2002 I sold it for $34. Today it's worth 20% less than that, and that reckons without 9 years of inflation.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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rustyboots
Moderator
Joined: 06 Jul 2005
Posts: 192
Location: Round Rock
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| Posted: Mon Jan 07, 2008 9:43 pm Post subject: |
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If you want ANY action on your emails to Dell, there are some more email addresses you should include in your email to the above 19. In the CC address line list every email address you can find of computer magazine reviewers, financial fund managers, state attorneys general, and an SEC email address. I did this about 18 months ago. I has over 23 email addresses, not to include Mike's and Kevin's emails. In less than a week I had a email from Dell upper management concerning my email. Unfortunately, he was more concerned with the fact I sent the email to all the others than he was with the fraud I brought to their attention. Was I ever surprised at that!!! (Sarcasm)
I dont know if my email was the straw that broke the camels back or what, but 6 months later, the SEC started to look at Dell and so did New York.
You can be sure that with all those email addresses, someone at Dell will reply to you. Just dont expect any help or any real concern from this company.
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rustyboots (i use to slave at dell) |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1490
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| Posted: Wed Jan 09, 2008 3:38 am Post subject: |
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This is the truest thing in practical purpose, as I've not only used it myself, I've seen it used with great success.
Not to Dell though, I own no Dell merchandise.
No, I blasted a strip off someone years ago via email (so that I had a paper trail) and CC'd several other influential and antogonistic parties on the email. This was after nearly 2 years of dead ends dealing with them directly.
After the email was sent with all the CC's, wouldn't you know it - I got a direct reply within 48 hours.
Just remember that when you want results, cause a scene. The only way to cause a scene with email is to include as many recipients (witnesses) as you know. It's harder to ignore a mass of people, whereas you as an individual can be disregarded immediately.
If you ever CC media or governmental types, expect a response so fast your mouse will explode. |
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Camarorock
Hates with a Vengance
Joined: 24 Jun 2007
Posts: 60
Location: In the fire
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| Posted: Thu Jun 05, 2008 11:46 pm Post subject: Updated lol |
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* Michael Dell
Chairman and CEO
michael_dell@dell.com
* Donald Carty GONE Hit THe ROAD!!!
Vice Chairman and CFO
donald_carty@dell.com
* Ronald Garriques
President, Global Consumer Group
ronald_garriques@dell.com
* Michael Cannon
President, Global Operations
michael_cannon@dell.com
* Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
mark_jarvis@dell.com
* Lawrence Tu
Senior VP, General Counsel
lawrence_tu@dell.com
* Susan Sheskey
Senior VP, Chief Information Officer
susan_sheskey@dell.com
* Andrew Esparza
Senior VP Human Resources
andrew_esparza@dell.com
* Paul Bell
Senior VP and President, Americas
paul_bell@dell.com
* Stephen Felice
Senior VP and President, Asia
stephen_felice@dell.com
* David Marmonti
Senior VP, President, Europe, Middle East and Africa
david_marmonti@dell.com
* Brad Anderson
Senior VP, Business Product Group
brad_anderson@dell.com
* Jeffrey Clarke
Senior VP, Business Product Group
jeffrey_clarke@dell.com
* Martin Garvin
Senior VP, Worldwide Procurement
martin_garvin@dell.com
* Alex Gruzen
Senior VP, Dell Product Group
alex_gruzen@dell.com
* Joan Hooper
Vice President, Finance, Chief Accounting Officer
joan_hooper@dell.com
* Alan Lafley
Board of Directors
alan_g_lafley@dell.com
* William Gray
Board of Directors
william_gray@dell.com
* Judy Lewent
Board of Directors
judy_lewent@dell.com |
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TedMichaelMorgan
Regular Hater
Joined: 07 May 2008
Posts: 18
Location: Baton Rouge, Louisiana
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| Posted: Tue Jul 22, 2008 11:29 pm Post subject: What makes anyone think |
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that anyone at Dell cares what we think?
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Ted Michael Morgan |
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let_mikey_eat_it
came back and replied a few times
Joined: 08 Nov 2007
Posts: 6
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| Posted: Wed Jul 23, 2008 7:55 am Post subject: |
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| Back in the old days, if you did something good, Michael Dell would send you an email with a "smiley face" attached to the end of it. I wish I could find one to tell Mikey to KMA. |
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TedMichaelMorgan
Regular Hater
Joined: 07 May 2008
Posts: 18
Location: Baton Rouge, Louisiana
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| Posted: Wed Jul 23, 2008 10:07 am Post subject: My disappointment |
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is the sense that nothing can repair my Dell PC. I don't mind paying to repair it. The problem is that no one seems to have any idea why it failed. And the information from Dell is just BS.
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Ted Michael Morgan |
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