Dell complaints

[jenthefrog]

so i wrote into dell yesterday because after 2 and a half years of owning my [craptacular] laptop, i let it do nothing but play music yesterday while i was cleaning. i noticed that my music kept skipping, and quite often actually, and the same occured when i tried to watch a video later that day. to me [i minored in IT in undergrad], that indicates that the harddrive needle is skipping around and not completing its job properly.. which makes me nervous that my computer's going to crash soon.

so i wrote into dell's online chat with a tech forum thing, because i can NEVER understand them on the phone, and after explaining to him the issue, he remote connected to me and messed around with my CD drive [which, of course, does not have a functional driver]

note that the music files were being played from my HARD DRIVE.

then he told me that all music files on my computer were corrupt, and i told him he was full of $#!t. so then he was like well you should just reformat my computer and restart it from factory settings. of course, i need an external hard drive to do that and, with this economy, it's not in my budget. apparently that's a tough concept to understand, because it took me a good two minutes to tell him no, i don't want you to do that now, i don't have my stuff backed up.

.... i hate dell.

[Rocke_T_Sinetist]

Dell tech support will always blame the enduser first, the filesystem second, and only grudgingly admit their landfill-quality hardware has failed and needs to be replaced under warranty. That's after you've reinstalled Windows 6 times and still call them back, escalate, etc.

Dodging liability for selling crap is Dell Tech Support's mission statement. Might as well spare the aggravation and solve it yourself. That's what they want you to do.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[HellResident]

Press f12 at boot
boot from cd and have your Dell drivers CD in the drive.
Run Diagnostics. Make sure you select hard disk test. It's in the menu's somewhere.
Get the error code. If it gives you any error code your drive is toast. Repalce it, if it's under warranty call up and give them the error code, if it's not under warranty just buy a new drive....but not from dell.

[Rocke_T_Sinetist]

To explain why they messed with the CD when you said "music is skipping", that's what the script engine tells them to do with those keywords, and they know no better.
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Rocke T Sinetist
as in, 'it doesn't take a...'