Dell complaints

HellResident · Chancellor of Dellhateology Joined: 20 Nov 2005 Posts: 255

LCD's are easy. Tell them it only gives a ghost image that is unreadable. Classic backlight has gone out.If you go the pixel route you'll end up counting them for them, and the scripts are very picky about what is acceptable.

The back cover...Scratches only works if you have complete care. Tell them the hinges have been getting very loose and the bottom of the cover cracked while opening the screen to use.

0f00:0142 error code for hard drive.

Motherboard: tell em it's not booting at all.
Keyboard: Tell them a keycap fell off and wont go back in place. Happens all the time

Cdrom: Tell them it wont open the tray anymore, and your best Led Zeppelin Cd is stuck inside. If it's a desktop they will ask you to put a paperclip in the release hole.

Video card: for desktops, simply tell them you see strange characters all over the screen, even in the bios. You cant run PSa beccause there's too many of them and you cant see the screen.

Printer: Tell em it wont detect anymore on any system, and that the cable has already been replaced.

Memory: Tell them the only way the system will start is if one of the ram modules is taken out. If the same ram is put in the other slot, it also fails.

Heatsink/Fan: Tell them the system overheats and shuts down after about 15 minutes. There isnt a call center guy int he world going to wait that long for it to happen.

Power Supply:For laptops, say the green light wont come on. For Desktops say the power light flashes amber and wont boot, will sometimes boot if you pull the plug and hold the power button down but shuts off midway through the boot process.

Rubber feet/ LCD buttons. If you have completecare, just say they are missing. If not say you have them, but the glue wont stick tot he pc anymore.

Docking stations: Tell them you get no video or the usb port wont work at all.Docks are near imposile to diagnose.

For complete system Exchange: Tell them it's overheating to the point the OS microsoft label is now moulten goo......and that you smell a really funny "ozone odour".

did I miss anything?

HellResident

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

poormanq45 · Posted: Fri Apr 17, 2009 11:32 pm Post subject:

batteries only have a one year warranty.

If you take it out look at the serial number:

xx-xxxxxx-xxxxx-xxx-xxxx post what is in the xxx spot and i'll tell you if it's in warranty.

If it is you can tell them that you're getting a message in windows saying that the battery has reached the end of it's life, and that if you unplug the system it doesn't stay on for more then a minute.

A CDROM drive in teh 1525 is a CRU. It can be replaced by you. Even if you have return to depot, which I assume you do as you're sending it in, they can send you the drive to install it yourself

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

poormanq45 · Posted: Sat Apr 18, 2009 10:52 am Post subject:

You're good.

Not complain, state the issues that we suggested. You'll get them replaced.

You battery was made February 14th 2008. So I assume you system was probably made 2 months later. You're good

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

demonx2381 · Discovering Dellhate Joined: 18 Apr 2009 Posts: 1

Well, quite contrary to some of these fake problems, I have real problems. Do you think they'll take that as an excuse? I have an Inspiron 1525 laptop.

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

well, my "fake" problem is that the battery really does hold a charge, just not for more than about 20 minutes, and considering it's the extended battery, that's not kosher, it's reported to be at the end of it's life, and the AC adapter doesn't stay in the port properly. The cd-rom was just a whim.

In the past, i've had to have my dead 160/7200 HDD, keyboard, hinges, touchpad and buttons replaced, so yea, i've had "real" problems as well.

To be the devil's advocate, if you buy a car, crash it, then try and get the work covered under warranty, wouldn't that be the same thing as your laptop falling from a podium, then trying to get work covered by the warranty.

just my $.02

the bottom line is, it's going to the depot to have the adapter/port looked at, i wanted to know if the battery would be covered, and if there was something i could say or do to make sure it is, since a less than year old "extended" life battery should not be at the end of it's life so quickly, IMHO

pry

poormanq45 · Posted: Sun Apr 19, 2009 1:54 pm Post subject:

call in and just report the issues.

I'm not sure why you're havinging problems getting coverage.

Just tell them you ran the PSA and got error code 0146. That'll get you a harddrive.

Tell them that a couple of the keys fell off and you can't stick them back on.

Then while you're on the phone with them act like you're running the PSA(powered off you press FN + power) tell them nothing is happening except that the numlock-caplock, and scroll lock are flashing.

THis indicates that the motherboard has failed. They'll want you to do some other things. Do them, but stick to it that the 3 lock lights are flashing with nothing coming on the screen.

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

prybar · Apprentice Dellhater Joined: 17 Apr 2009 Posts: 6

well a phone call got the battery and AC adapter replaced, depot service not required.

got 4 days left..they've replaced the HDD, keyboard, touchpad, hinges, ac adapter and battery.....what's left? LOL

thanks for the support

pry

poormanq45 · Posted: Mon Apr 20, 2009 11:26 pm Post subject:

Yey

They're not that bad when you know what to say.

Alot of people get into trouble be letting the "technician" have control.

It's like walking onto a car lot and putting complete trust in the salesman. You're going to get raped!

tompic823 · Journeyman Dellhater Joined: 26 Dec 2008 Posts: 27

Another way to get your monitor replaced- If you have the Complete Care warranty then tell them you accidentally scratched your monitor screen and you get a new one. That simple. This is especially good for LCD Monitors that are several years old because over time the colors fade.

To get your Laptop Motherboard replaced- Tell them that your battery will not charge. Also tell them that without the battery the computer has no power even if it is plugged in. Plus, tell them you tried the AC Cable on another laptop and it worked. AC power issues can be related to the battery, AC cable, and Motherboard, and this rules out both the cable and battery being the issue.

To get your Desktop Motherboard replaced- Tell them that some of the USB ports on your computer do not work no matter what is plugged into them (including the mouse/keyboard). No error messages are needed for this one.

tompic823 · Journeyman Dellhater Joined: 26 Dec 2008 Posts: 27

Whatever you do, dont try to get a new mouse pad from them. Dont do it, seriously. Check out this post to learn why... http://www.ihatedell.net/forum/phpBB2/dhell-doesnt-know-what-a-mouse-pad-is-t13331.html

tompic823 · Journeyman Dellhater Joined: 26 Dec 2008 Posts: 27

Get Desktop MotherBoard- You get a message saying "USB Device Not Recognized" as seen here. Also say that you reinstalled Windows along with all the drivers from dell.com but this did not help. Finally, say that the device getting the issue works on other computers and other USB ports on the same computer (So you're saying only one USB prot is having the problem as opposed to all of them), and that the device works in the problematic port for a few minutes but then gets the error and stops working until restarting.