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The Farmer in the Hell
conscientious beginner
Joined: 21 Nov 2006
Posts: 2
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 Posted: Tue Nov 21, 2006 7:17 pm Post subject: Re: Welcome to ihatedell.net |
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| moT wrote: | Welcome to ihatedell.net, we are glad that you found us.
Please take a moment to share how you found the site and why... |
This is why I'm here:
I am seeking a refund of my first month's payment, an
>> invoice declaring our deal null and void, and for Dell to arrange for
>> return of my laptop at its own expense.
>>
>> I restored the computer to its delivery settings and put it back in its
>> box 2 and a half weeks ago when I realized that Dell was not going to
>> deliver the services that I had purchased under our contract. I am now
>> responding after having finally heard back from Dell a full 18 days after
>> placing my complaints and requests on the Unresolved Issues and
>> Outstanding Issues webpages which claim to get back to you within 1 and 2
>> business days respectively.
>>
>> The problems I had ocurred in 3 areas:
>>
>> 1- On-line support that could not help me with what should have been a
>> simple problem to fix and the Express Service that I had purchased that
>> was anything but.
>>
>> 2- M****l B*****n (Sales Rep # * ****).
>>
>> Mr. B*****n did not follow through on any of the assistance that he
>> claimed to have made or was going to make (this included a claim that he
>> had put through a credit to my account in the $40.00 range. Dell
>> Financial later told me that no such request was made).
>>
>> 3- Dell's Unresolved Issues and Outstanding Issues Websites
>>
>> As a last resort, I took my problems with "Express Service" support and
>> M****l B******n to this site on October 20th. I also requested that
>> since I had purchased the 3 year "Complete Care" service package that a
>> Dell rep come to my home to fix this problem (not an unreasonable request
>> at this stage).
>>
>> On October 30th, I received a "Dear Valued Customer" letter from Dell
>> asking me to complete a survey asking for feedback on the assistance THAT
>> I NEVER RECEIVED.
>>
>> November 7th, 18 days later, I finally get a call from Dell support (My
>> case number is ********* and the reps badge # is ******) now finally
>> offering to help me. I don't think this individual was to blame for
>> anything (the badge # of the rep I last spoke to was *******).
>>
>> I'm not sure what the proper description of this long, drawn out
>> experience is but "breach of contract" and "selling non-existent
>> services"
>> come to mind.
>>
>> When I did not hear back from either disputes resolution mechanisms, I
>> did
>> the honourable thing and put the laptop away although I guess I could
>> have
>> continued using it. Actually, I hardly ever got to use it in the first
>> place.
>>
>> Because of this purchase I spent at least $200 purchasing supporting
>> equipment (cables, office supplies...) that I can not return or really
>> need now.
>>
>> I bought this computer for use in my music business. Thanks to Dell, my
>> current venture has been delayed by one month.
>>
>> I have already invested in upgrading my older computer to perform the
>> tasks that I had hoped I could use the laptop for.
>>
>> The reason I purchased this computer, as opposed to picking one up off
>> the
>> shelf at any store such as Staples, Future Shop, or Best Buy, was because
>> of the services the Dell was supposed to be selling with this product.
>> That's why I spent an additional $300.00+ on the "Complete Care" package.
>>
>> I have supporting documents for all of my experiences (badge numbers,
>> case
>> numbers, e-mails with Mr. B*****n, letters to and from Dell support,
>> ...)
>> but think what I have provided here is more than enough to provide for a
>> quick termination of this deal. I am a member of one consumer rights
>> group and don't want this to escalate.
>>
>> It's not a case of one bad experience with one department and one person.
>> It's a case of several bad experiences with multiple departments and
>> people.
>>
>> Your computer is fully restored to its delivery date, returned to its
>> original packaging, and in proper storage, awaiting an end to this
>> contract.
I have since put a stop payment on this account and Dell continues to refuse to end this agreement or acknowledge any of the complaints/practises mentioned above. As a compromise, I said I'd consider a computer of lesser value and a refund of the 3 year "Complete Care" package.
Dell keeps reminding me that it has a 30-day return that it has to honour although it doesn't seem to worry if it doesn't honour its Express Service and pledge to contact you within 1-2 business days to resolve unresolve disputes. |
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brandonweildickface12
one bitch wonder
Joined: 13 Nov 2006
Posts: 4
Location: austin
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| Posted: Tue Nov 21, 2006 7:36 pm Post subject: dont buy dell |
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| you know what you shouldnt have bought the freakin computer in the first place and believe me your not gonna get your credit back for 2-3 months when it comes to computersystems hehehe so good luck you waisted your money hehheeh |
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The Farmer in the Hell
conscientious beginner
Joined: 21 Nov 2006
Posts: 2
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| Posted: Tue Nov 21, 2006 7:44 pm Post subject: Re: dont buy dell |
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| brandonweildickface12 wrote: | | you know what you shouldnt have bought the freakin computer in the first place and believe me your not gonna get your credit back for 2-3 months when it comes to computersystems hehehe so good luck you waisted your money hehheeh |
Tex,
I bought it with Dell Financing. Have only paid $44.00 of $1600.00 and put stop payment on account. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Wed Nov 22, 2006 12:21 am Post subject: |
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Splitted from original thread and moved
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Mele20
Dances with Hate
Joined: 03 Oct 2005
Posts: 225
Location: Hawaii
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| Posted: Thu Nov 23, 2006 5:50 am Post subject: |
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Splitted and moved where? This board never shows where it moves something.  |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Thu Nov 23, 2006 11:59 am Post subject: |
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| Mele20 wrote: | | Splitted and moved where? This board never shows where it moves something. |
Cause I didn't chose the option...it was in Site Suggestions and I splitted to make a new thread.
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Mele20
Dances with Hate
Joined: 03 Oct 2005
Posts: 225
Location: Hawaii
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| Posted: Thu Nov 23, 2006 8:22 pm Post subject: |
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I read it in Site Suggestions but it still wasn't very clear here that you had split some of it from there to here.
Right after I posted the comment, I found another thread where a mod (don't recall if it was you) moved something but didn't say to where. That is frustrating! |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Thu Nov 23, 2006 11:10 pm Post subject: |
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Next time we'll leave shadow so you guys know where we moved it from.
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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