Dell complaints

tampoon069 · conscientious beginner Joined: 07 Apr 2008 Posts: 2

I've been with Banctec for 7 years and I can't pass this stupid test to save my life.

The highest score I've got is 67% out of 100% which is failing!

Anyone else having this problem?

madterps · Regular Hater Joined: 29 Jan 2008 Posts: 36

tampoon069 · conscientious beginner Joined: 07 Apr 2008 Posts: 2

I'm a damn good tech. I'm ranked #1 out of 12 so I know what I'm doing

HellResident · Dances with Hate Joined: 20 Nov 2005 Posts: 125

You're not doing it right. The correct answer when working for dell is "SCREW THE CUSTOMER"

Choose that answer and you'll pass every time

HellResident

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1516

That reminds me of every test I ever took within Dell. I was always told, "Don't look for the right answer - look for the Dell answer". I swear, I'm not making this up.

hotrodlincoln · Posted: Thu Apr 10, 2008 10:18 am Post subject:

GripeIsMe · Regular Hater Joined: 15 Jun 2007 Posts: 35

Seems a bit odd. I took the practice test twice and failed it twice with the same score...67%. Every other time I have taken tests I passed on the first go around. I think their system is rigged to make us fail! So don't give me any more calls then. Gas costs too damn much anyway. And be sure they tell the replacement...oh by the way you drive your own car and buy your own gas.

MADMATAGAIN · Posted: Fri Apr 11, 2008 9:00 am Post subject:

You have to watch the movie. I think it was on DCSE site but I can't be sure.

I'll look in to it. The movie answers everything.
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RandomOffender · Posted: Sat Jun 14, 2008 1:18 am Post subject:

AngelusDaemonicus · Dances with Hate Joined: 08 Mar 2008 Posts: 111

Camarorock · Posted: Sat Jun 14, 2008 9:08 pm Post subject: Customer Test

I passed it no problem as well also. The video is on the DCSE site. Did you try to take the practice exams before taking the real one??

kevin102929 · conscientious beginner Joined: 17 Jun 2008 Posts: 1

What video are you guys talking about. I have the foundations 2008 dvd and don't see it. I am having trouble as well. WTF this is pissing me off....it shouldn't be this hard

GripeIsMe · Regular Hater Joined: 15 Jun 2007 Posts: 35

You still have not passed the test? And they are still giving you calls? The video they talk about is absolutely worthless! I failed the practice exam for Cust Experience twice. I knew something was not right. So I thought what the hell so I tried the actual test and passed it first time. As for the hardware certs they are pretty easy any more. The best way to do those is to have 2 computers ie: a laptop and desktop. Take the test on one and spin the CD on the other. Then open the disassembly window on each model and click on the part you need to remove. Some of the questions are a little dumb but you should pass it doing it this way.

Camarorock · Posted: Wed Jun 18, 2008 8:14 pm Post subject: Customer service video

The video is located under IFR materials on the DCSE website. Would have responded last night, but locked myself out lol

Camaro