Dell complaints

careyst

I got a dell lab top, brand new......and it sucks. It came to me without the driver installed, so I had to call the teck support. What a FREAKIN JOKE! I'm all about diversity, but these Pakistani couldn't even speak english. Of course they are so afraid of losing their jobs, they wouldn't let me speak to their supervisor. So after 7 calls to Pakistan aka "coustomer support" I emailed Michael Dell himself. (michael.dell@dell.com) Of couse someone who spoke english called me the next day, kissing my arse. But she said she would have some American Tech call, he did 3 days later, after about an hour of working over the phone, he said he'd call me back the next day, because his shift was over, but never did. By this time my PC was 6 months old. I went to Best Buy and had the"GeeKs" reload my drivers.

So everyone with a problem with Dell, blow Michael Dell's email up, maybe he will get the point
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"Quit Out Sourcing, keep the jobs here in America, your company makes enough money"

paul_dellcc · Posted: Fri Mar 18, 2005 7:04 pm Post subject:

If you have Windows XP and you couldn't install a driver you are the dumbest person ever...

Even worse if you called Tech Support Wink

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Fri Mar 18, 2005 11:23 pm Post subject:

paul_dellcc · Posted: Sat Mar 19, 2005 1:17 am Post subject:

C'mon Blaze, with WIN XP if you don't have the CD it will look it up on the HDD or on the internet Exclamation

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Sat Mar 19, 2005 1:21 am Post subject:

I don't think I'm going to trust MS to find the right drivers for my hardware just yet. They've come a long way but not that far. They should have bought driverguides.

Of course the files aren't on the hard drive. That would be too easy !

paul_dellcc · Posted: Sat Mar 19, 2005 1:31 am Post subject:

I'm not a technician...

I know WIN XP auto detects and auto installs new hardware found.

Almost all drivers comes with the OS.

What I really meant is: drivers are not big deal.

If you don't have the CD you can download it anywhere.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Sat Mar 19, 2005 1:38 am Post subject:

Sure but it's like the XPS-I I had the other day. Damn modem drivers simply wouldn't install by themselve. Had the customer boot to Safe Mode and removed the bangs in Device Manager. Rebooted and since we had tried nearly every driver for every Inspiron modem, Winderz installed the driver automagically.

paul_dellcc · Posted: Sat Mar 19, 2005 1:52 am Post subject:

Well, that only happens when he/she downloaded some crap and modified a couple of files and folders.

Theoretically it should do it alone...

I know MS is unreliable and unstable.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Sat Mar 19, 2005 1:59 am Post subject:

I guess I should have clarified. This was a XPS-I that I was asked to pickup. The customer had received the wrong OS. Wanted XPP and had XPH. CC accomodated the gent so I thought nothing of it. What a mistake ! It turned out the fella had a refurb. The Resource Disk didn't have the video drivers for the ATI9800 and the modem drivers wouldn't install. Now this is from a fresh reinstall of XPSP2 mind you. In the end he's happy and I learned a lot about the XPS-I but of course I screwed my stats by taking care of the customer.

That said even SP2 doesn't have the chipset, video, modem, NIC drivers in it. I'm not too surprised. I just read where we're now using non-standard PCIe slots as well.

http://www.gudlyf.com/archives/2005/01/12/rant-of-the-day-dells-proprietary-pcie-slot/

paul_dellcc · Posted: Sat Mar 19, 2005 2:08 am Post subject:

I see.

Congratulations you could solve the customer's driver problem.

You could have screwed your stats but you made a customer happy and satisfied.

That's the important thing Cool

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Blaze · Posted: Sat Mar 19, 2005 2:13 am Post subject:

Not to managemet. I'm so f*cked !

careyst · Posted: Sat Mar 19, 2005 2:32 am Post subject: For Paul_ccDell

For Paul,
I must be the dumbest person in the world. I didn't graduate from computer geeks school, where I date all kinds of celebrities....in the pixel format. It must be so tough to be such a stud that my finger tips are 3inches thick with calises, because you can type 900 words a minute. Alson knowing that you can grow as much hair on your face as you can your hands is pretty impressive. I'll keep your thoughts in mind the next time I post on a nerdy website.

Sincerely,

Paul go get F$#Ked!
_________________
"Quit Out Sourcing, keep the jobs here in America, your company makes enough money"

Blaze · Posted: Sat Mar 19, 2005 2:36 am Post subject:

Hey Paul ! I see you have a fan club ! Someone that wants you to get laid. What are friends for ?!

Blaze

paul_dellcc · Posted: Sat Mar 19, 2005 10:03 am Post subject:

Thank you very much for your concern careyst, but I have very good sex, so I won't need your advise Razz

Your reply only shows how dumb you really are Wink

Oh! You are even more stupid if you thought Michael Dell answered to your e-mail. There is a team which handles that e-mail account, smartass Laughing

Keep preaching Exclamation

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...