Dell complaints

[mwm158]

Every issue I've had, and I've had way too many of them, has been taken care of to my satisfaction. I think my biggest complaint is that they use DHL. Of my last 5 shipments, quite literally, 4 of them have been screwed up. My last one actually got delivered to a house on a completely different street across town. My laptop was lost in the local depot when it was supposed to be out on the truck for delivery for 3 days - They finally found it and called me asking me what I wanted to do...I told them to drive the damn thing to my house and give it to me like they're supposed to. Anyway, trying to get parts for a second drive in my 1720 was annoying, but handled. Dell actually tries to charge $11 per tiny (worth less than a penny) screw. I argued that dell advertises the ability for a second drive, I shouldn't be gouged like this for the ability to add one. Here's the parts on the invoice...I'm a tad uneasy as to why it's showing me a price, as I was told I was getting this stuff for free (I'll burn that bridge when I get to it) but here...

63PDH Screw,M2,5X5,Phillips Head,TF,BCS $10.99
XK231 Assembly,Connector,Board To Board,22P,Gilligan/Yebisu Great Belt $10.99

They decided to send me 5 each even though I only needed 7 total, so it's kinda funny seeing that I'd be charged $110 for 10 stupid little screws. I had also ordered a bluetooth card with free next day delivery, only to be emailed the next day saying it wouldn't be shipped for another 2 weeks. I was obviously unhappy, since dell must have a million 355 bluetooth cards around, since just about every laptop it sells is capable of using it. When I instant messaged support I was told they have one in stock under a different name...meaning the same exact thing with a different label on it. I told them to ship me that one, but they wouldn't without canceling the order, reordering it, then sending an email with this conversation as a reference to get my free next day delivery. Seemed like quite a hassle to get them to ship me the thing I already ordered which they have in stock with a different label on it. To give this support person credit, I was probably making things more difficult than it needed to be, but I was just annoyed by this whole thing. This person called me and handled the entire switch over the phone in about 2 minutes. I also scoured the dell website for a place to praise customer service people, but I couldn't find anything anywhere. I have been real happy with those reps for handling someone as annoying as me so well. When I emailed Dell complaining about the DHL shipping, they decided to take $30 off my order price even though I had free shipping. I wasn't even expecting that, considering I was just telling them DHL is absolutely horrible and never to send me anything through them again - the next time they did is when my item got delivered to the wrong house. It's almost funny to see what happens next. I have to say though, my experience with dell customer support has been top notch, they really seem to have the freedom to do what it takes to solve problems.

[HellComputer]

ah, the art of satire.... you are funny!!!