Dell complaints

Camarorock · Posted: Fri Apr 25, 2008 11:46 pm Post subject: 99 ound card

Grrrr...hmmm , think I am a Dell troll eh?? I am NOT! All I want to see here is people get help and resolution to the issue. Belittling them is not a way to help. Troll last posts, I think I have not spouted any Dell policy, maybe except the blinking amber issue, which I googled and came up to the Dell forum reference, which I duly posted to inform, and give background, and to help. I do not post on every little thing. Just the issues on where I think that can be of service. I could be like a lot of posters, and say hey, you could have rsearched and found answers yourself, but I DO NOT. I research the issues as they are presented here on the site. If I think I have something to help the person, I wil post. Man, I might have mentioned not respond before , but I got to. I posted the policy I found by googling and presenting what I found. This info can be freely found by anyone. Oh ya, label me (indirectly) by finding info and posting to help.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

Cam, I think you're barking up the VERY wrong tree here. I do believe that the troll commentary was aimed at Rend, and not you.

Try not getting so defensive in the future, and reading thouroughly the post and its contents before reacting. I read it twice to be sure, and the jab wasn't aimed at you at all. You just over reacted.

Take deep breaths. Wink

Rocke_T_Sinetist · Posted: Sat Apr 26, 2008 9:33 am Post subject:

It's all water under the horse now. The third party in question got the perp walk. He has reregistered though, keep your eye out for him.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

Camarorock · Posted: Sat Apr 26, 2008 11:47 pm Post subject:

The comments was in response paul. I think this is getting out of hand, so I am going to state clearly my intentions. I am not a Dell troll. Okay, if I post Dell stuff, it is because I found it thru research. I want to help people. I do not spout policies. I do not post the "company policy" I just post what I find out.

So, The info I post is relevnt and not dell speak. Take it for what ya see. I do not post often, but when I do it is relevant stuff.

I have been around a while, but not in this nic.

I do care! Rock knows me. Lets just get our focus togather of why we are here

Mare

Rocke_T_Sinetist · Posted: Sun Apr 27, 2008 12:59 am Post subject:

I know everyone involved here. I know everything that happens here. I'm here the entire business day, every day, ~12 hours. For now.

Woe be unto us all when I'm not. You think you've got chaos/anarchy NOW? B-u-u-u-a-a-h-h! In the words of Bachman Turner Overdrive, "you ain't seen nothing yet".

We ALL know that we are not here to argue amongst ourselves. So let's not.

Did I already say I'm this >|< close to throwing up my hands and letting whatever happens happen?
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

Camarorock · Posted: Sun Apr 27, 2008 9:55 pm Post subject:

You are right Rocke. I was beginning to do what I kind of spoke out against before and it will not happe again. Please let me apologize to everyone here. There are other ways to resolve issues like these such as PM and I did not even think to use that option.

Rocke, you do a great service here and thank you for reminding me about arguments can tear a board apart. I was mistaken in this.

I repect my fellow posters here, and some of my previous post has not reflected that, and I do apologize for my behaviour.

Camaro

Rocke_T_Sinetist · Posted: Sun Apr 27, 2008 11:22 pm Post subject:

It's OK. Nobody is 100% objective all the time. And even if they were, others would still misinterpret them sometimes.

Some boards are nothing BUT argument. Since there are so many of those, the founding staff of this board decided (about the time I got here) that we didn't need another one like that. Many of those folks have since moved on or wandered off. But I agreed with what they were doing so I try to maintain it.

Doing that might make me sound like a fascist ogre control freak sometimes, but I have found that tone is rather necessary to intercede in heated rhetoric with effective impact.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

Mele20 · Posted: Tue Apr 29, 2008 8:04 am Post subject:

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

I'm not getting into this Mele.

You want to open Pandora's Box again, feel free, but you'll be doing it alone.

You want to pick a fight with me, do it in PM. You know where to find me.

PhoneMonkey · Regular Hater Joined: 30 Apr 2008 Posts: 13

I can understand the guys frustration with thech support sending him the wrong card three times.

The problem is that tech support can only send out the part number that is listed in the order. If the part number on the order is incorrect then it has to go through to the sales department to correct or to issue a new part.

sales, unfortunately, don't seem to have the first idea of what they are actually selling or how to do anything. The number of calls I get from people who have paid for a warranty upgrade and the sales drone has either not updated his order or updated the wrong part of the warranty. (I got a rash of people who had paid to upgrade their service warranty and the only thing that was extended was the telephone support part of it).

Unfortunately sales seem to have a strange idea about what it is tech support actually does. The most common thing I hear is "I was told if I had a problem that I should just phone you guys and you would sed someone out to fix it!" and then get irate when you point to the part of the contract that specified that they have to do minimal troubleshooting.

The best case I had that was similar was a guy who got passed from sales because he had ordered a brand new D430 but he had ordered the wrong keyboard for it. He needed a French keyboard and had been supplied an english one. The guy was up front and admitted it was his fault, he hadn't checked the order and had phoned the sales guy to order and pay for a new one.
But our bright new sales drone told him "Oh just phone tech support and they'll sort it all out for you."
Of course by dells policies, i can only replace his English keyboard for another english keyboard. Fortunately I was able to play the system a bit as he had previously ordered two D420s with French keyboards and they sue the same part so i was able to book it under one of those tags. End result is that the guy was happy that he had gotten his replacement keyboard free of charge.

One of the lessons I have learned in my time at Dell is that a lot of the sales people have no clue about what they are selling or what to do if there's a problem

Rocke_T_Sinetist · Posted: Thu May 01, 2008 7:39 pm Post subject: