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DellAngeredMe
conscientious beginner
Joined: 11 Jun 2008
Posts: 1
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 Posted: Wed Jun 11, 2008 10:23 pm Post subject: Dell Lies and Blames Me - Failure to provide entire purchase |
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I purchased a laptop from Dell. Included with this purchase was an Express Upgrade to the Vista operating system. From all the documents I was provided there were no time limits given to me. When I received my laptop with my packing slip there were no additional instructions or rebate cards for this upgrade. I figured the upgrade would be sent separate, sent to me via email or sent to me in My Downloads on their website. I have continuously checked for this upgrade now that the operating system is being more widely used and can be trusted. Not seeing any upgrade being given to me, I have contacted their support to find out where the upgrade I purchased with my system was. They told me that they will refuse to give it to me because they put some time of time limit on the upgrade, which they failed to send to me in writing. Dell says that they sent mail. There is no way they could have sent me any mail because the address they had on file was incorrect - They deleted my mailing address and billing addresses and only had the one time use only physical address I gave for UPS to be able to deliver the package. I have received no forwarding mail from Dell, nor have I received any emails. They refuse to provide proof they have tried to contact me by any method. When I spoke to them in January 2007 regarding my system and upgrade, no one mentioned anything to me by phone. This is the worst customer service. You don't blame your customers when you make a mistake.   There are a lot of complaints on the attorney gernal sites and BBB sites about Dell. I haven't hesitated providing more. |
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Commendatore
Hates with a Vengance
Joined: 10 Jun 2008
Posts: 80
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| Posted: Wed Jun 11, 2008 10:45 pm Post subject: |
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| Quote: | | ...all the documents I was provided... |
I hope you still got them pal. Only thing left to do now is to mail a certified letter to:
Dell Inc.
Attention: Michael S. Dell, CEO
One Dell Way
Round Rock, TX 78682-2222
Outlining what you just said above and request that the matter be resolved or you will take legal action and report Dell to your local Attorney General's Office and Representatives.
In about 2 weeks, you should get a phone call from someone from the Executive Support Team a.k.a CRC/ESR who call when customer complains to corporate, to the legal, BBB, AG, M.Dell, or any other execs or to corporate communications. Hopefully the problem will be resolved then.
Also, file a complaint at the Unsolved Customer Service Issue website:
| Code: | | https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues_care?c=us&l=en&s=gen&redirect=1 |
I believe that you will end up getting what you want. You're just going to have to take the time to fight for it.
The people from Dell you have been talking to on the phone didn't help because they don't give a rat's ass about your problem and only want to take the easy way out and make the problem go away. Screw them and don't give up because of that.
Good luck. |
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DellCanBiteMe
one bitch wonder
Joined: 12 Jun 2008
Posts: 4
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| Posted: Thu Jun 12, 2008 11:48 am Post subject: |
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| Amen!!! I am writing Dell now and also looking into legal action. Im sick of them taking advantage of us! Thanks for the POC info for dell |
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Commendatore
Hates with a Vengance
Joined: 10 Jun 2008
Posts: 80
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| Posted: Thu Jun 12, 2008 11:53 am Post subject: |
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| Make sure you send them a copy of those documents you were provided. That proof will be of big help in getting what you're entitled to. |
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