Dell complaints

[lennis]

I come from a company that is very service oriented, but even if I didn't, I would understand the very basic ethics in customer service for businesses. Listen to your customer, do the right thing, solve the problem. DELL HAS NO CONCEPT of CUSTOMER SERVICE. I am a passive individual, but at this moment I feel so personally violated by Dell that I want to see them held accountable in some way for the way they treat their customers. Their philosophy on customer service seems to be-HOLD,TRANSFER,HOLD, TRANSFER, NO ENGLISH, HOLD, TRANSFER, Insult, HOLD, Transfer. They never have any supervisors that can be contacted, and no one can make a decision. Their representatives are in capable of understanding the most basic situation and solving problems for customers. It's obvious that enough people have been treated this way, but America is too blind to their tactics. I will never purchase another Dell, nor will anoyone in my family, and I will try to dissuade anyone who I know is interested in a computer. I believe that someday, their customer service will be their end.

[lone_philosoph3r]

[Badger]

[Badger]

[Bought_dell_and_hate_it]

lennis
I am with you. Dell service is crap. I am on a mission to tell the masses about Dell's lack of computer and service knowledge, in any way I can. Next time build it yourself, then the customer service is exactly what you put into it.
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to thine own self be true

[paul_dellcc]

Welcome to the forum lennis.

Why don't you post your problem so I can help you

If I can't help you, it's not a Customer Care issue (at least for Dell Management it isn't)
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[Ed Amend]

The worst customer service experience of a lifetime. At least I can go back to Comp USA or PC Richards and I have a leg to stand on. I bought a TV from PC Richards (made in China - by slaves). I had it for 9 months before the picture tube was shot. It was cheap and I thought I'd get what I paid for but didn't. When I contacted PC Richards the manager of the Bay Plaza Bronx NY store got back in touch with me and offered to exchange the unit. It took a while for them to get back to me and in the interim I threw the thing away. He said he couldn't refund the $75 for the set because he had nothing to show but he did say he'd give me $50 off of any product in his store. I bought an air filter and was very happy with their customer service. I'll probably buy a computer from them. They stand behind their products. Dell is about as responsible and truthful as a USED CAR DEALER - though I would do business with the car dealer in a minute over Dell. At least he'll take the time out to lie to you. Dell doesn't even do that. THEY SUCK!!!!!!!!!!!!!!!!! DO NOT BUY A DELL DUDE - look what happened to their spokesperson. He gets busted for smoking a joint and they drop him like a hot potato. And if they did it to him, what loyalty do you think they'll give to their customers? You got it. None!!!!!! I like a Stephen Stills line from Wooden Ships. Something to do with all we can do is watch you die and hear your anguished cries. Now that would be music to my ears. I will NEVER recommend them to anyone again and will do my best to disuade users I work with of ever doing business with them as well as my company which is global. "Bye Bye Baby - Baby Bye Bye!!!!!"

[ShaftDu]

the best way to really get Dell is to tell everyone you know about them. If you have a friend interested in getting one, then do to them like you would if they wanted to drink and drive. Take the keys away. A lot of people are brainwash by the marketing and the amazing low price. Not once asking themselves why is the price SOOOOOOO low. I know I do.

[AngellDusst]

I am having a HELL of a time with Dell. The shameful thing is that this falls into the 'shame on me' category because this is the SECOND time around.

Customer Service? Ha! My 'rep' wouldn't even return my calls or emails.

I wasn't angry. I wasn't bitter, spiteful, or even very much upset about the fact that DELL would not agree that I was who I said I was even with my: Driver's License / SIN card / Lease Agreement / Birth Certificate / Car Insurance / Copy of Void chq (from which current payments to Dell are being paid) ... it wasn't until AFTER my 'rep' decided to dodge me, ignore my calls and emails that I started to get pissed.

THEN I sent off a couple of emails telling them to cancel my order (MP3 player + accessories)...I get an email back sweetly asking me to call Dell Financial and cancel with them too , so I do, and they tell me the only person who can cancel my order is the REP WHO PLACED IT IN THE FIRST PLACE!

This after having been bounced around, disconnected, bounced some more, sent to India Sales Line, and back around the bloody world again!

No one gives a damn. I will never buy DELL again. Never. Burn me once, shame on you...burn me twice, shame on me.

NO ONE I KNOW WILL EVER BUY DELL AGAIN. Family. Friends. No. One.

I'm going to print off all my correspondence with my 'rep' and the resultant babble from more faceless, nameless, 'reps'. It's going for sure to the BBB and at the very least to one of my local Vancouver papers.

Obviously, in the interest of time I've vastly shortened my 'schpeel'.

Don't ever move to a new house. Don't do business with Dell.

[paul_dellcc]

Welcome to the forum AngellDusst

First of all let me tell you that DFS (Dell Financial Services) is a different company who uses the company's name in order to f*ck people...

There a lot of DFS cases you can find here in order to find out where to right and/or call.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[Blaze]

In general I can only agree that Dell's so-called Customer Care is hardly a realistic effort to actually help the customers. That said, Tech Support is also pretty bad. What should we expect when people in third-world nations are used for cheap labor ? I wonder just how many Indian people have actually owned a computer prior to starting work for a company such as Dell ? And how can someone from the Phillipines relate to what a customer in the United States wants or needs ?

Paul has a good point and the best-of-intentions in recommending that you post your quandry here. Unfortunately we can only point you in the direction you need to go and you will have to walk the miles with Dell's Agents
of Chaos.

[guy]

Gentleman,

I have to share my anger with someone before I go postal.

I have been on the telephone with Dell now for 55 minutes trying to resolve a simple issue: my small business computer is dead and I have to send it back to them, they send out a carton for this purpose, the carton hasn’t arrived.

I’ve spoken to three different people, been disconnected once and been given two separate reference numbers. I am still on hold.

This is beyond belief. I have found this forum in the time that I’ve been on hold. How on earth can they justify such levels of incompetence ?

Thank you for letting me vent, I now returning to my call on hold.

[Blaze]

Guy,

Sorry to hear about your difficulties with your system. Can you give us some more details as to exactly what the failure is ? I understand that they are supposed to be returning it to the depot for repair but I would just like to make sure that's even necessary

Blaze

[paul_dellcc]

[Jon Kent]