Dell complaints

[angryjew]

Proverbs (Torah) proverbs 28:8(bible)
He that by usury(interest) and unjust gain increaseth his substance, he shall gather it for him that will pity the poor. He that turneth away his ear from hearing the law, even his prayer shall be abomination. 10 Whoso causeth the righteous to go astray in an evil way, he shall fall himself into his own pit: but the upright shall have good things in possession

I had a problem ripping people off with high interest rates, my manager use to say "its ok thats the only way they can pay for it". If they do not have a lot of money they are going to end up paying way to much for a system that cost half of what they are paying. We had a meeting the other day and Dell had said they lost 25 million dollars because we did not hit our "financing goal". Dell didnt loose any money at all because it was not their money to begin with how can you loose 25 million of what you dont have. If there was a natural disaster or something like that then yeah they could loose money. I personally refuse to charge people high interest rates its unethical in my opinion. I use to work there as a temp the other day i heard about 100 people or more lost their jobs just went into work that day and poof their job is gone. If Dell incorporated really feels that they can do that without consequience they will see on the other side in my opinion. I would never support such a company that treats its "prefered members" by charging them outragous interest rates "29.24%". My manager personally told me i could loose my job for not hitting a financing goal. POSH!!! I know i am better off without Dell and in my opinion so is everyone else.

[Badger]

Welcome to the fourm!

Dell does have high interest rates. But pretty much any company that doesn't decline less-than-perfect credit ratings will have high interest. If you have perfect credit, you can get lower interest rates. Even the slightest blemish sends it skyrocketing though.
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[MentallyProvoked]

And actually it isnt our rate....its the banks rate. Little we can do about it....but hell alot of financing for oddball stuff liek that, furniture, jewelry, whatever is high right now.....

[Badger]

Finance companies set their own rate, but can be regulated by certain branches of the government. If they say their interest is 25% per annum, then that's what it is.

Also, Dell supposedly uses a sliding scale depending on your credit history. The better credit you have the better rate you get. I figure it's because so many people with poor credit have scammed them over the years they rape those kinds of people with high interest.
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[dfskid]

There are factors other than just credit score that come into play. It's not based solely on credit score. CIT is the same bank that lots of other companies use for financing and they all have outrageous APR's, but unfortinately that's not gonna change. All you can do is be HONEST with the customer about their APR and promotion. If they choose to finance with the high APR, what can you do?

[Badger]

It says right in their ad, in the fine print, that the finance rate is determined by your credit rating.

Has anybody ever been turned down for financing?
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I may not agree with what you say, but I will fight for your right to say it.

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[dfskid]

Lots of people are declined everyday.

[DDS]

I have a little problem with people who whine about high interest rates.

#1 Dell isnt CHARGING them anything! These people are not required to pay this way or to even yb a computer for that matter. It is there CHOICE whether they want to pay that high of a rate. No one is forcing them to buy a computer. Get a used one out of the paper if you need one for cheap.

#2 Dell is doing most of these people a favor. Even though there credit is horrible or they dont have any Dell is still giving them an oppurtunity to own a new computer.

#3 On the other hand anyone who chooses to pay 29% interest on anything is a complete moron in my personal opinion. BUT! Again its there choice.

#4 When i sold for them and someone came up with that rate, most of the time they knew they had crappy credit and were surprised they een got approved. Most didnt buy a computer anyway, the ones that i did made sure they knew the terms and if they were OK with it then i am ok with it. They know there financial situation better then i do.
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My only words of wisdom to all are these:
1. RTFM
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3. Do not be ignorant, apathetic, close-minded.

[paul_dellcc]

I entirely agree with you DDS.

Once again, people just listen to what they want...
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[egraffius]

The big deal it that you don't know you are going to get the high interest rate up front. You receive your computer and then it is too late. I tried to return my computer after I found out my interest rate was 29%. They would not take it back. I have great credit, there is no excuse for this behavior. There are several class actins suits against Dell for this, I know because I am part of one. We are in the midst of record low interest rates, what would they be charging us if they were in the teens like they were in the 80s? 45%???? Dell will reap what is sows.

[JamMasterMike]

I agree the APR is way to high.

Dell puts way too much priority on it. You actually get written up if you dont make over 56% of your customers use DPA.

For some people that is the only way they can get a computer so great for them. But the others who are good but just a little off and only get approved for the $4000. They get ripped for having good just not great credit. So no incentive (no interest until ........) to use DPA.

O well Dell has its ups and downs, I hate to say more downs then up but some perks. Not every company is perfect but Dell sure keeps the stress on you until you can run up the ranks and be a coach or manager.

[dfskid]

egraffius: First of all, if you had "great" credit, you wouldn't be paying 29% interest. The class action suits will never go anywhere because you AGREE to the terms and conditions. Whoever said you can't return your system lied to you. You can most definately return it. You may not get a full credit for the system, but that's the price you pay for changing your mind. I'm sure you don't deserve 29% interest, hell...no one does. I try so hard everyday to make sure customers understand fully what they are signing up for, but it doesn't seem to help any.

[Blaze]

I had a customer who went ballistic when he found out he was getting 14.9%. I told him he must have sterling credit and he still called his accountant to find out why he didn't get the 13.9% which was the lowest we had at the time.

[Badger]

Arguing over a 1% rate difference? That's just stupid...

There are some people, like myself, who have terrible credit. Past mistakes haunt you, but when somebody is willing to give you credit, even at a high interest rate, you snap at the chance to rebuild your credit rating. I actually considered buying a $2000 Dell system paying the 25% interest just because it's the only place that would sell me a good computer system and allow me to make payments.
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I may not agree with what you say, but I will fight for your right to say it.

Midget Tossing funds Terrorism

[DDS]