Dell complaints

albondiga

Customer Care reps in Argentina are paid $1.70 an hours and have a 9 hours shift.
The exact location is 710 Bouchard St, 6th Floor, Buenos Aires Argentina.
Cust care reps are told not to escalate calls to the supervisor. They have some stupid scripts to give to deescalate the customer such as: "my supervisor is out to lunch at this moment", "today is my supervisor's day off", "my supervisor is taking another call at this moment and will be with you shortly" (after that the cust is placed on hold until he/she get tired of holding and releases the call) or "my supervisor does not speak english".
SO STUPID DELL CUSTOMERS, WHENEVER YOU CALL THE CUSTOMER CARE NUMBER, REQUEST A SUPERVISOR. THEY ARE ON THE FLOOR, ONLY THAT THE DON'T FELL LIKE TAKING THE CALLS!!! SO LET'S MAKE THEM SWEAT !!!
HOWEVER, BE NICE TO CUST CARE REPS!!!
The are good and hard working persons who in Argentina are taking care of Dell's customers. They do not deserve to hear any course. The are working to get something better in their life, perhaps something you Americans have and we not: THE CHANCE OF A JOB.

EXTRA INFO: The phone number you have to call the apply for a cust care rep job is 54-11-5555-3344. An automatic recluiting system will guide you trough an on-line interview which is being recorded. If they determine that you do qualify to get the job, the'll call you back!!!

Tully · one bitch wonder Joined: 05 Oct 2004 Posts: 3

The number you should call to request a supervisor from Argentina is 1800-624-9897 and the extension is 46645...and PLEASE call...they diserve whatever you want to say or how loud you want to yell at them....they really suck....my regards to Romina Sandrino, fucking BITCH!! Rolling Eyes

Dell_ate_my_dog · Posted: Mon Oct 11, 2004 6:10 am Post subject:

hehehe thanks!

lone_philosoph3r · Posted: Mon Oct 11, 2004 10:09 am Post subject:

I dont get it with these Argentines. Why are they so pissed off about their sups? It was the same with that Horacia guy.
We have a few bad sups but most of them are good and are willing to help.
_________________
Bill Gates' my boss. If you mess with him, I'll mess with you.

Tully · one bitch wonder Joined: 05 Oct 2004 Posts: 3

lone_philosoph3r: from what I can see, Horacio and I had the same supervisors, what is it that you don´t get? Our sups sucked big time!! That´s all there is to it...

paul_dellcc · Posted: Mon Oct 11, 2004 8:10 pm Post subject:

lone_philosoph3r: very few sups are willing to help or they can't, cause they don't know nothing. They are sups cause they sleeped with someone (specially women). And those who want to (like me) were kicked back to the phones cause we don't achieve the "sup's profile" that is don't a give shit about customers, neither your reps.

Did you get it Question

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ihateyou · one bitch wonder Joined: 29 May 2004 Posts: 4

This is what happens to Arg's sups:
Rep: I've got an escalation, can you take it?
Sup: I'm playing pool in Yahoo! ask someone else. Or why don't you ask the team leader?
Rep: Cause you are the sup, maybe?
Sup: ask someone else, I'm busy...

Badger · Posted: Wed Oct 20, 2004 12:37 am Post subject:

Sounds like half the L2 agents we had where I used to work. If they weren't busy listening to music and chatting with each other on Messenger, they were on break or _maybe_ handling a call
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Scoop · Moderator Joined: 18 Apr 2003 Posts: 1156 Location: TN

paul32 · conscientious beginner Joined: 04 Oct 2004 Posts: 2

pauldellcc: paul, cut the crap: YOU WERE FIRED. The whole floor knows it and everybody has some story to tell about you being such an a**hole. You dare to speak about the other supervisors??? You were the king of the loosers, you refused to take my escalations with the same words you use to depict other people. DON´T BE SUCH A HYPOCRITE!!!

Horacio U.: Your name and the encoding of these scripts are in the legal dept. already. You got yourself a BIIIIIG problem, dude.

For the rest, please, don´t buy the s**t these guys are selling. The rest of CC in Argentina is not that angry (maybe because we don´t fail, or because we need the job) most of us really like the job and assist customers when possible. Of course, we´d like to have better wages, but so far, I can´t complain. Same as about 250 people more.

Love

blah · Dances with Hate Joined: 16 Feb 2004 Posts: 108

wow this guy is an asshole and demostrates perfectly why it sucks to work for big corporations like dell...

paul_dellcc · Posted: Thu Oct 21, 2004 10:42 am Post subject:

blah: you are right...this kid is a fool and he is trying to be funny...pitty Rolling Eyes

I feel sorry for him
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Tully · one bitch wonder Joined: 05 Oct 2004 Posts: 3

Badger · Posted: Fri Oct 22, 2004 11:16 am Post subject:

Is it really necessary to post the same things in two different threads, regardless if they are on similar topics?

$1.70/h is damn low. Hence why outsourcing makes so much sense business wise. So you're making roughly $300/m? You're still making three times as much as they do in India though.
_________________
I may not agree with what you say, but I will fight for your right to say it.

Midget Tossing funds Terrorism

Vetobaras · conscientious beginner Joined: 06 Nov 2004 Posts: 2

"quote:I dont get it with these Argentines. Why are they so pissed off about their sups? It was the same with that Horacia guy.
We have a few bad sups but most of them are good and are willing to help."
Hi there, let me explain to you:
The problem with the argentinian callcenter is that in Argentina there is no such thing as "customer satisfaction" service enterprises and service companies in Argentina does not understand what is to satisfy a customer and the average person in Argentina does not know how to stand for their rights and don't know the power of being a consumer so, most of the people that talks to you on the phones (nor the sups) understands why if you spent $1200, 1300,1400 or more you are on the phone for a $20 cable or things like that, Unfortunatelly in Argentina (and I'm making a severe autocritc), (excuse me for that last word if is misspelled) the economical situation and the idiosyncracy have drive people in worry about having something to put on the table first and then think about the person next to 'em.
In Argentina Teleperformance how is the 3rd. party company that serves Dell, developed a system in wich regular reps can almost double their salary just by following steps and saying specifics scripts along the call, rather than listen if the customer is satisfied or not, In other words...a rep has in mind say what he has to say, and the sup are listening to the calls to verify that, and if this was'nt enough we have some nice fellows that we don't have the pleasure to know how are the "Teleperformance QA team" that listen to the calls and these are even worst than sups.
Once I got a "good call" email...for a transfer!!!!, can u belive that?
if you ask me customer care is to understand the customer problem and do what ever is in your hands to solve it, and if is not, explain to the person that it'is hes/her fault or that simply it is not posible. I'll garanty you...all people that I talked to, no mather how pist they where, they finally understood and end up thanking me at list because I was willing to listen to them.but there goes another problem, you can not stay on the phone more than 9 minutes 'cose u fuck youre AHT (average handle time) and you don't get paid that much, wich in some cases you can live with that but youre sup does not because a rep how hit the bonuses can make as much as a sup, so the sup will make sure that u don't fuck with hes numbers...if you know what I mean?, so that's the situation in Argentina, problem is that some people can't distinguish between straw and wheat...and like Forrest Gump once said "that's all I have to say about that".
best regards, guys.