Dell complaints

InTheKnow · Hates with a Vengance Joined: 28 Feb 2007 Posts: 72

My cursor jumps whenever I am logged into Citrix, or some other client. When do you notice the 'jumping cursor"?

Boiney · Posted: Fri Oct 19, 2007 4:00 pm Post subject: Curser

Osri,

Checked the guy with the curser problem to whom you directed me and he sure purchased a D830 and it also has a MEANDERING CURSER. See; I am not the only one complaining about this issue.

My problem is about to be resolved.. Will advise as soon as it takes place.

Thanks to all for the constructive help.

BOINEY

OSRI · Regular Hater Joined: 10 Oct 2007 Posts: 29 Location: A01

Whatever the outcome i would reccomend selecting a notebook without dual pointing in the future.

Boiney · Posted: Fri Oct 19, 2007 6:50 pm Post subject: Curser

Yes; but that issue has now been determined that the TOUCHPAD or POINTER has nothing to do with the problem. I have since learned that HARDWARE is the issue and Dell is researching where the problem lies.
If it is located then a recall must be issued and that is extremely costly, not only in dollars and cents, but in reputation. Remember the battery issue? Dell purchased malfunctioning batteries from Sony and bore the brunt of cost with replacements.
Sales fell off & HP slipped back into first place. I dislike HP and still will stay with Dell, however they have to convince the consumer that they will be backed up if a problem ensues.
Large corporations pay the CEOs enormous bonuses to exact profits. In so doing the products are cheapened by inferior merchandise to realize the gains. The consumer and stock holder ends up sufferring and the CEO walks away with a 100 million dollar + bonus. That's corporate America these days. I think I spouted off enough for today. It was busy and productive. Have a great weekend.
BOINEY

Boiney · Posted: Sat Oct 20, 2007 7:39 am Post subject: Curser again

Already spoke with Miller (Level 2). Promised to check and never heard from him again
I have now spoken with other people that have recently purchased the D830 and have encountered same situation. Yes; I am a pretty good detective and know my way around. Therefore, at the moment I am not saying much because MY problem is now in the process of being resolved. When completed; I will perhaps post again. You can stop picking on me, but continue if it makes you feel better. Perhaps you can learn a thing or two from my bantering. I am here to learn and help.
NUFF SAID!!!!
BOINEY

TheBigBadViolist

jumping cursor... could never figure it out, changed drivers re-installed windows even, cursor still jumped randomly... pretty annoying actually

MagiAwen · Regular Hater Joined: 24 Oct 2007 Posts: 22

The_Insider · Dances with Hate Joined: 11 Nov 2004 Posts: 166

holy crap. The jumping cursor is a known issue with Dell since how long?
6 Years?
And they still could not fix it.
Awesome R&D! Oh wait, Dell has no R&D.

TNCNewMedia · conscientious beginner Joined: 20 Dec 2007 Posts: 1

I just downloaded the latest driver for the touchpad and it indeed solved my problem of the jumping cursor when typing.

The new driver allows you to disable the touchpad automatically anytime a mouse is connected to the laptop and also gives you other ways to control the touchpad that weren't available previously.

Here's the link to the driver if you are running Windows XP.
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=223709