Dell complaints

[memoesau]

hi man please i need the master password for dell d820 with service tag xxxxxxxx
i can´t remove password the bios
tks u
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memoesau

[Rocke_T_Sinetist]

Service tag data deleted, it identifies you publicly to those with access to Dell documentation They can't always be trusted, and the service code is irrelevant to the password.

There are master passwords for Dell laptops, by model, but that data is NEVER published. It's not even readily available within Dell engineering.

If anyone offers to sell you a Dell master password, do NOT send them money. Dell desktop passwords are resettable through the use of the reset jumper on the motherboard near the battery.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[Camarorock]

If the person is legitamite and verifies with Dell on certain key items, they can get help. So they should call Dell to resolve. If they do not then they are probably not reputable. If you purchase any computer equipment, you should always verify that there are no passwords, and arrange to transfer tag ownersip to you prior to purchasing. If they are reluctant to do that, then man, stay away from it like Dante's Hell!

Of course if the system is out of warranty, the seller would have very little recourse then to purchase a new motherboard on their own, which more than likely will cost more than the deal they were offered
Laptops have very little recourse as there are no jumper settings to change

[HellResident]

sorry Rocke, but this time i have to say you gave bad advise. D820's are laptops and dont have a reset jumper. And even if you take the cmos battery wont help. The master password is based on a very protected password. The script monkeys ( i was one ) have to go to their L2's who have a web page that converts the message...basicall the service tag for example if your tag was 3tghb1 ( ke tag I just made up) then the message is the system 3tghb1-595b has a password protection system blah blah. Anyway Dell can do it ...if you can VA ( match the tag info) . Its based on an algoritym and the l2 just opens a web page plugs in the tag and it gives the master password for the system. Some on the net have figured out the algorythm and can convert them, but for every legitimate there are 50 fakirs who will take your money and run.

But the point is...the tag is needed to determine the systems password. You've done this customer a disservice by removing the tag. Dell doesnt give a rats if some guy goes looking on the net for a master password, why bother even looking up the tag?

Hellresident ( an ex d820 script monkey)

[Commendatore]

Try downloading the dst-cd and burn the ISO to a CD and boot your laptop with it. Then change or remove the service tag and the bios configure password is gone. This will erase the eeprom and the configure password (admin, setup or bios password). Reboot and see if the bios settings can be changed. Remember you should put in your correct service tag again to avoid warranty problems. If the boot order doesn't allow CD first, you just need to press F12 during the dell screen to open the one time boot menu. Thats it. It's worth a try.

Here you find the dst-cd iso:

[Rocke_T_Sinetist]

Thanks, commen, but as I recall, when the BIOS p'word is locked the machine cannot BE booted.

Thanks HR. I don't know their model designations any more, specially since they jumbled the names and XPS and Inspiron can be anything from a workstation to a rebadged Dimension.

Also, it is board policy to remove identifying information, for everyone's assured anonymity. Dell's own site has the same policy, for the same reason, that an unscrupulous employee with access to the customer database might make nefarious use of the identifying data.

If you have access to this password generator, PM the original poster for his service tag. He's taking a chance giving it to you, but if doing so gets him in trouble, at least the board didn't publicly give out the ID data. It might be a liability issue; the board founder initiated the policy and he knows that kind of stuff.
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Rocke T Sinetist
as in, 'it doesn't take a...'