Dell complaints

[GemTech]

I had to join ihatedell because I too am having problems with this stupid exam. I have read some of the posts of other users not being able to pass this same exact test so I dont feel so bad. Unfortunately I have to pass this exam or wont be getting this new job as a field tech. The first question and this is one I really need to know, not just for the exam but for field work. The question asks:

"When replacing a motherboard on a system, what must you remember to do?" and the answers are:

Use ESD. <--of course
Flash service tag using asset.com. <--- probably but I am not sure
Transfer all subcomponents like processor and memory. <--- yup
Flash asset tag using asset.com <--- not sure, cant find this anywhere in the training materials.

This question is really terrible: "You have received a NBD call about a display problem in a customer’s system. Now, you have to contact the customer and set your ETA. How would you do that?" The only answers I have available are the following:

I will be there between 11:00 A.M. to 1:00 P.M. on Monday
Could you please confirm the problem?
I will be there at 11:00 A.M. on Monday to resolve the problem

The problem with this question is it does not tell me what day I am calling since technically I believe the only correct answer is "I will be there between 11:00 A.M. to 1:00 P.M. on Monday" but the question does not say it is Friday or Tuesday so if I got the call on Wednesday, is the correct answer still on Monday between 11 and 1 for a NBD ticket? Since the answers contain specific days, the question should have specific days as well.

I have failed this 5 times, 3 practice and 2 actual exams and I keep getting 60 and 67 scores so any help would be greatly appreciated.

[100pcob]

First question: first three are correct.

Second question: The field tech doesn't dictate to the EU when they will be there. The field tech verifies the problem and ask what times would be good for the EU and work with them to arrange an appointment. So both of the "I will be there at/between x o'clock [whether you want it or not]" answers are incorrect (although many techs do this, anyway). The specific routing date of the call is a moot point. Time to see the forest through the trees...or get a chainsaw & cut them all down.

[GemTech]

I really appreciate the reply 100pcob, I will give it a shot and see what happens. Thanks very much.

[Rocke_T_Sinetist]

As might have been expected, it's a trick. The correct answer is incomplete, but it's 'less wrong' than the other ones.

Deal with ambiguity!
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'