Dell complaints

nccntrygrl01 · one bitch wonder Joined: 08 Sep 2005 Posts: 4

I bougt a Dell Axim.. mistake #1. Purchased it on 9/2 with 2 day shipping. Got and email that SAID it was shipped on 9/3. Well I should have had it on 9/7. Checked tracking, said that it had been scanned and was in TN. This was on 9/7. I am in NC, so how is it going to be here??? Called UPS they said they didnt have it, so called DELL. After 5 phone calls and major frustration at getting automated systems I get some non-english speaking person telling me my package was in transit and I have to call back tomorrow before they could do anything. Thats today. I call today and what do you think, no change, call back tomorrow. NO WAY! I ask fo a mgr who tells me that they have to do a trace Mad

which takes 3-5 days THEN they can ship out a new one which takes ANOTHER 3-5 days which puts me somewhere around the week of the 19th before I get my product that I ordered on the 2nd WITH 2 DAY SHIPPING!!!! And all they were willing to do was refund my shipping. OH Joy! $10 off on a $500 product for all this hassle. They keep blaming UPS, who blames Dell and meanwhile, I have no PDA!!! Tell me they couldnt have shipped one out today and had it here tomorrow which is when I reeeaaallly needed it by... I will never buy Dell again. What is going to happen if God forbid I have a warranty claim??DELL SUCKS!!!!

paul_dellcc · Posted: Thu Sep 08, 2005 11:06 am Post subject:

Does the shipping label has another address than yours Question

If so, the package must be re routed, that would take 3-5 business days.

Is the package lost in transit Question

Then Dell must send you an Exchange which takes 5-7 business days.

10 bucks is all they will offer Question

Yes, you paid $10 for two day shipping.

If you paid with your Credit Card call them and tell them to cancel the payment. If you opened a Dell Preferred Account then you are a lost soul.

Please keep us posted.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

nccntrygrl01 · one bitch wonder Joined: 08 Sep 2005 Posts: 4

1.yes it is coming to my office.. never have things shipped to home, they get stolen.

2. Yes it was "supposedly" lost in transit although UPS says they never got it and dell said they sent it out.

3. Yes all they would offer was the refund in shipping ($10). A refund in shipping isnt crap after everything I went through. If I didnt really need the PDA to begin with I would have the whole transaction cancelled, but thats why I purchased one in the first place!

Will update my spot in hell as things transpire. I am SUPPOSED to hear from the CS mgr early next week as to the staus of my trace. We will see if that ever takes place. I think I will hear from Santa or the Tooth fairy first.

paul_dellcc · Posted: Thu Sep 08, 2005 12:35 pm Post subject:

What I meant with another ship to address is that if the label has another address than the one you chose, the package must be re routed through a form which can only be filled out by a Dell CC rep.

UPS may or maynot have lost it, you'll never know. Chances are 50-50.

I really doubt you'll ever recieve that phone call. I hope things get straight and you can use your PDA.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

nccntrygrl01 · one bitch wonder Joined: 08 Sep 2005 Posts: 4

update... called today to apparently torture myself... once again.. "call back next business day, we cant start any process until the full day has passed". what crap. They still arent willing to offer any discount off my PDA for any of the hassle they have put me through, and I STILL dont have a PDA nor can they tell me where it is. Everytime I call all they do is track it on UPS. Duh, I can do that myself, NOTHING HAS CHANGED !!!!! "Sorry we cant do that, we would lose money". yeah right. And again they end the call with thanks for calling dell can I help you with anything else... uhhh no you havent helped me yet!

paul_dellcc · Posted: Fri Sep 09, 2005 11:31 pm Post subject: Re: crappy CS

bil · Posted: Sat Sep 17, 2005 3:30 pm Post subject:

I sent my handheld back. When I recieved it, I was suprised how cheap it was. I ended up buying an HP. Much better.

Nebuchadnezzar · Posted: Sat Sep 17, 2005 3:41 pm Post subject:

Dude, you bought 2 different products from dell. Here's to mindless optimism Exclamation

bil · Posted: Sat Sep 17, 2005 3:50 pm Post subject:

Does Dell own HP?

Nebuchadnezzar · Posted: Sat Sep 17, 2005 3:53 pm Post subject:

No, dell doesn't own HP, but dell does produce both Dell tvs and dell handhelds... thats why they both have dell in their name.

bil · Posted: Sat Sep 17, 2005 3:58 pm Post subject:

Sorry, I didn't know you new about my TV nightmare. I am stupid for getting 2 dell products. I get's worse though, I am typing this on a dell computer, and I own 6 other dell computers.... Take me away.

Nebuchadnezzar · Posted: Sat Sep 17, 2005 4:00 pm Post subject:

bil, are you american?

Yes, I did know about your other posts. Just because i didn't reply to them doesn't mean i didn't read them. You see, I too, like you, am able to click between posts. Here's to being able to use a mouse Exclamation

paul_dellcc · Posted: Sat Sep 17, 2005 4:04 pm Post subject:

How's that Dell didn't bann this site in their PCs yet Razz

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

Nebuchadnezzar · Posted: Sat Sep 17, 2005 4:13 pm Post subject:

paul_dellcc · Posted: Sat Sep 17, 2005 4:29 pm Post subject:

Gotcha

_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...