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Floppy_Drive
Regular Hater
Joined: 12 Sep 2005
Posts: 31
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 Posted: Wed Sep 14, 2005 1:55 pm Post subject: Cousins order a Dell |
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Hello my cousin and her husband order a Dell a few years ago for there childern's christmas. They told me they were going to have it shipped to my house so there kids want find it and that made alot of sense right? Well i got it here and i asked them if it was ok if i went ahead and got all windows updates ETC because kids would not to want to wait for that on christmas morning. But anyway i got them all ok every single one of them. I installed Norton and updated it. And packe dit back up. A few months after they ha dit they started haveing problems. I could not get tech support to help me they said the name didn't match the address. I explained to them why it was sent to my house they still would not help. Boy dell i really could have had a lawsuit on this one. Why? For not supporting a product under warrenty. It wasn't my place to sew them. But if it would have been be i would have really sewed them big time.
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Yes i would buy another Dell. Its not the stupid machine. Its the tech support thats so bad. The only bad hardware is the cheap celerons. |
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Nebuchadnezzar
Dances with Hate
Joined: 14 Aug 2005
Posts: 116
Location: Stratford-on-Avon, United Kingdom
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| Posted: Wed Sep 14, 2005 1:58 pm Post subject: |
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| Let me guess... you think dell put a virus in there? |
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Badger
Dances with Hate
Joined: 03 Oct 2004
Posts: 787
Location: Behind the limes
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| Posted: Wed Sep 14, 2005 6:38 pm Post subject: |
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there are ways around it. For instance:
"Who may I ask is calling?"
"I'm calling on behalf of my cousin RAID0. My name is Floppy_Drive."
"Can I verify your phone and address?"
"The address the computer was shipped to was ...
but we are now located at ....
can you please update that information?"
Problem solved.
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I may not agree with what you say, but I will fight for your right to say it.
Midget Tossing funds Terrorism |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Wed Sep 14, 2005 8:55 pm Post subject: |
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I don't think it's a good one Badger.
I'd just say the name, phone and address of the person who bought it.
Problem solved.
If any Dell rep helped you, Dell would have broken the law.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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nis_pero
Dances with Hate
Joined: 06 Jun 2005
Posts: 285
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| Posted: Fri Sep 16, 2005 12:22 am Post subject: |
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| paul_dellcc wrote: | I'd just say the name, phone and address of the person who bought it.
Problem solved.
If any Dell rep helped you, Dell would have broken the law. |
Correct. What I wonder about is, what kind of problems were they experiencing?
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Don't be lazy, build your own computer... |
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