Dell complaints

geekydee · Posted: Tue Jul 12, 2005 8:26 pm Post subject: Both sides of the fence

Hiyas,
being on both sides of the fence (tech support for the gov't and mother bought a dell after her 6 year old g*****y died), I must impart a story that happened to me and my coworkers. We had a Dell desktop that was acting flakey (highly technical term) and got a new M/B after tech support determined that was the problem. Coworker replaces it and it worked about 3 days. I noticed a burning smell from power supply. Hmm, bad P/S, so I suggested this was the issue but dell tech says no. replace m/b again. Same thing happenss. Dell says we are not doing it right and sends a tech out. Tried telling tech it is the p/s and was told I didn't know wtf I was talking about. Watch him replace the m/b and fire it up. Literally. M/b made a loud POP! P/S goes SIZZLE! and the fire starts in the power supply. Truly priceless! The tech had the gall to say we had bad power until it was pointed out the work area had a dedicated UPS... So, moral of the story? The people on both sides can stand to learn a few things.

By the way, great site! Thanks for being here!

Diana

DSE · Posted: Tue Jul 12, 2005 11:26 pm Post subject:

Techs do need to learn to listen. As much as we try to teach them this part of taking a call, some just don't seem to get it. That was the first problem...

Second - let's just say that there are certain factors that, when combined with them not listening, make the tech lean toward the conclusion that a motherboard replacement would fix the issue.

Sorry about the unnecessary downtime.

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

wow what a neat avator there,

anyhoo, yeah I had a customer who Dell replaced the motherboard, and even sent out an 3rd party tech. The onsite tech came out and replace the mobo. The computer was STILL blue screening and the onsite tech said 'well you going to have to call Dell'. The customer was mad as hell. She ended up bring it to my shop. A simple 'scan disk' fix the problem which HAD nothing to do with the motherboard.

paul_dellcc · Posted: Wed Jul 13, 2005 12:50 pm Post subject:

Local PC Stores are much better than Dell if it's honest people who own them.

I agree with DSE.
_________________
I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...