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| Which Dell Customer Care Rep. are "better" ? |
| Asian (India) |
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0% |
[ 0 ] |
| Asian (India) |
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0% |
[ 0 ] |
| Latin american (Argentina) |
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16% |
[ 1 ] |
| Latin american (Argentina) |
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16% |
[ 1 ] |
| Asian (Phillipines) |
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33% |
[ 2 ] |
| Asian (Phillipines) |
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33% |
[ 2 ] |
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| Total Votes : 6 |
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| Author |
Message |
maxipin
conscientious beginner
Joined: 04 Jun 2004
Posts: 1
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 Posted: Fri Jun 04, 2004 6:55 pm Post subject: Are there only Indian representatives at Dell Customer Care? |
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Are there only Indian representatives at Dell Customer Care?.
I would like to get opinions from other people regarding this matter.
I have heard complaints about English speaking Indians Rep., about their bad accent and difficult understanding... But are these the only Dell Customer Care Rep.?...
I heard there were some from Latin America... and they may not be that bad speakers. Besides, latin people are often more sensible and expressive, I hope thet care more about all the issues.
What do y´all think ??????
Max[color=darkblue] |
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orochi_tech
came back and replied a few times
Joined: 21 Feb 2004
Posts: 8
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| Posted: Sun Jun 06, 2004 5:39 pm Post subject: |
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well there are Customer Care reps from India, Latin America and the Philippines.But sad to say  , majority of the Cutomer care reps are from India.I dont think you have to poll that one.
I, for myself were getting a lot complaints about Customer Care reps from India.They all suck. Giving out false expecations and bad experience to customers.
hate those reps 
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just cry, scream and die |
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ironwolf56
came back and replied a few times
Joined: 12 Oct 2004
Posts: 7
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| Posted: Tue Oct 12, 2004 9:31 pm Post subject: |
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| You know there are quite a few of us who are AMERICANS. I work for Dell (yeah I ain't proud), and I was born in, raised in, and now WORK IN the US. New England to be exact. I know you guys are frustrated but I get a bit tired of people calling me a "liar" when they ask if I'm from the US and I say yes. You may not think so, but Dell has several call centers that are stationed in the US. And all of them employ quite a few people. |
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rdarmand
conscientious beginner
Joined: 15 Nov 2004
Posts: 2
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| Posted: Mon Nov 15, 2004 3:32 pm Post subject: |
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| ironwolf56 wrote: | | You know there are quite a few of us who are AMERICANS. I work for Dell (yeah I ain't proud), and I was born in, raised in, and now WORK IN the US. New England to be exact. I know you guys are frustrated but I get a bit tired of people calling me a "liar" when they ask if I'm from the US and I say yes. You may not think so, but Dell has several call centers that are stationed in the US. And all of them employ quite a few people. |
I would love to be able to talk to you. Or to any American support person.
I have been wrestling with a technical problem for about three months, and every time I talk to Dell, I have to start all over again. My system is deteriorating, and online help contains so many errors I am afraid to trust it.
I need to talk to a real person, and people from non-American cultures are too subservient to their employer. They have no clue what to do with problems for which they have no prefabricated answer; and, because they have the mentality they do, they have no motivation to go beyond what is written. Americans are by nature more proactive, in general, and have a much better idea of legitimate customer expectations.
The only time I have gotten really good help was the one time I accidentally got an American on the phone. That was just after I had bought my system, over a year ago. Since then, talking to Indians and such, I have gotten garbage, almost exclusively. Very polite garbage, to be sure, but garbage nonetheless. Worthless, time-wasting nothings that have played havoc with my blood pressure. (That's a thought: how many customers will Dell manage to give strokes to before they get their act together?)
I paid for 2 years worth of support, and I'm not getting it. I just discovered this website today; I'll be posting the whole story soon.
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Badger
Dances with Hate
Joined: 03 Oct 2004
Posts: 787
Location: Behind the limes
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| Posted: Mon Nov 15, 2004 11:03 pm Post subject: |
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Better yet, post the problem, and perhaps we can help resolve it.
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