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drudixon
Regular Hater
Joined: 23 Feb 2005
Posts: 29
Location: Atlanta
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 Posted: Mon Aug 08, 2005 11:15 am Post subject: Chinese crap? |
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| Oh, in case you don't know, all those ODM's are in China. |
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dellwellwisher
conscientious beginner
Joined: 08 Aug 2005
Posts: 2
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| Posted: Tue Aug 09, 2005 7:18 pm Post subject: Dell can certainly improve |
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Dear Dell employees,
I write this message addressing to the Dell management in the US and especially to the Dell employees (working with Original Dell in Bangalore as well as with the Outsourced companies like wipro, exl etc).
It is profitable for all, including the Dell company, the Dell customers and the indians to get the customer service work getting done in India. As far as Dell is concerned it is saving a lot by outsourcing, Indians are getting job opportunities and as long as indians trouble shoot the computers fine, the Dell customer will be happy.
The only problem in all this is that the Dell customer does not seem to be happy with the service he/she is getting from India. THIS AREA CAN BE WORKED ON.
iT WOULD BE GREAT IF THE DELL MANAGEMENT RE-ENFORCES THE VALUES OF MAHATMA GANDHI IN ITS INDIAN WORKERS. Gandhi says "Customer is God". Just hammer this point where ever you have outsourced your work in India and the result will be very Positive.
Indians would be getting a message of their own Leader and woould draw tremendous inspiration from Gandhi and the work will certainly improve.
Put as many Posters of Mahahtma Gandhi with his great qoutes in all the indian call centres. Distribute Flyers with Gandhi's Quotes. Celebrate his Jayantis. Let the Indians as well as all Dell workers across the globe inspired with the Gandhi Philosophy and the positive results would be out soon.
Pls take this seriously and give a thought over it.
Sincerely
Dellwellwisher |
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DSE
Regular Hater
Joined: 12 Jul 2005
Posts: 48
Location: Austin, TX
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| Posted: Tue Aug 09, 2005 8:07 pm Post subject: Re: Dell can certainly improve |
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| dellwellwisher wrote: | Dear Dell employees,
I write this message addressing to the Dell management in the US and especially to the Dell employees (working with Original Dell in Bangalore as well as with the Outsourced companies like wipro, exl etc).
It is profitable for all, including the Dell company, the Dell customers and the indians to get the customer service work getting done in India. As far as Dell is concerned it is saving a lot by outsourcing, Indians are getting job opportunities and as long as indians trouble shoot the computers fine, the Dell customer will be happy.
The only problem in all this is that the Dell customer does not seem to be happy with the service he/she is getting from India. THIS AREA CAN BE WORKED ON.
iT WOULD BE GREAT IF THE DELL MANAGEMENT RE-ENFORCES THE VALUES OF MAHATMA GANDHI IN ITS INDIAN WORKERS. Gandhi says "Customer is God". Just hammer this point where ever you have outsourced your work in India and the result will be very Positive.
Indians would be getting a message of their own Leader and woould draw tremendous inspiration from Gandhi and the work will certainly improve.
Put as many Posters of Mahahtma Gandhi with his great qoutes in all the indian call centres. Distribute Flyers with Gandhi's Quotes. Celebrate his Jayantis. Let the Indians as well as all Dell workers across the globe inspired with the Gandhi Philosophy and the positive results would be out soon.
Pls take this seriously and give a thought over it.
Sincerely
Dellwellwisher |
Wrong.
While the mantra that customer is god would work in customer care/service, it does not work in tech support. Job of tech support is to protect warranty costs (this helps Dell in obvious ways, but also protects future purchase prices) and to fix the issue. Issue is not always a hardware gone bad. Many times, issue is usage.
Some people keep installing applications bundled with spyware, adware, trojans, or any other crappy program they downloaded to automate their trivial tasks made by some snot nosed teenager who is just learning how to code, so it's full of security holes, memory leaks, or intentional hacks. Customer then takes the system to their neighbor's sister's daughter's boyfriend who is obviously a genius with computers because he gets movies online for free to look at said system. He tells them that their memory is bad. Customer calls up demanding Dell replace their memory. Guess what, customer is NOT god.
Customers are people, they make mistakes, they sometimes cause the very problems they call tech support about. They are to be empathised with, they are to be educated, they are to be given prompt service as befits the contractual agreement between the customer and Dell. they, however, are not god, are not always right, and will not always get what they want from tech support.
Thank you,
One voice in tech support |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Tue Aug 09, 2005 11:31 pm Post subject: |
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I entirely agree with you DSE.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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beamwah
conscientious beginner
Joined: 12 Aug 2005
Posts: 1
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| Posted: Fri Aug 12, 2005 1:54 am Post subject: re |
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| FYI d, what a customer does with its merchandise is their own business just so long as the hardware is not tampered with! Stop making excuses for not supporting a product which is supposed to be covered under warranty. Fog screening the issue is the same as stealing & all you're doing is making excuses for NOT DOING YOUR JOB! Problem with you punks is no one is slapping you on the wrist for your negligence. The management at Dell is just as ignorant as its employees. The word about your company is spreading on the street like wild fire. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Fri Aug 12, 2005 10:58 am Post subject: |
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| beamwah wrote: | | FYI d, what a customer does with its merchandise is their own business just so long as the hardware is not tampered with! Stop making excuses for not supporting a product which is supposed to be covered under warranty. Fog screening the issue is the same as stealing & all you're doing is making excuses for NOT DOING YOUR JOB! Problem with you punks is no one is slapping you on the wrist for your negligence. The management at Dell is just as ignorant as its employees. The word about your company is spreading on the street like wild fire. |
Wrong.
FYI, Dell's representatives do what they are told to do, not what they want. So, if they don't provide support it's not because they don't want, it's cause they are told to. Don't blame the reps when it's both Dell's and the customer's fault.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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DSE
Regular Hater
Joined: 12 Jul 2005
Posts: 48
Location: Austin, TX
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| Posted: Fri Aug 12, 2005 6:14 pm Post subject: Re: re |
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| beamwah wrote: | | FYI d, what a customer does with its merchandise is their own business just so long as the hardware is not tampered with! Stop making excuses for not supporting a product which is supposed to be covered under warranty. Fog screening the issue is the same as stealing & all you're doing is making excuses for NOT DOING YOUR JOB! Problem with you punks is no one is slapping you on the wrist for your negligence. The management at Dell is just as ignorant as its employees. The word about your company is spreading on the street like wild fire. |
Sure, you are absolutely right that what you do with your computer is your own business...until you call Dell wanting tech support to help you fix what you caused. It's called warranty. Since you seem to have trouble grasping what I've said, I will lay it out for you simply. I said that Dell reps should provide prompt service as befits the terms of the contract between you and Dell. That is the job that a Dell technician should provide you, as far as you are concerned. This does not include fixing software issues that you may have caused. You think this is an excuse...for what? What part of provide service per the terms of warranty contract do you not understand? It is not Dell's or its rep's jobs to help you with cracking games, downloading porn, helping you with codecs so you can watch porn, downloading movies, and any other activities that are of questionable legality and may end up putting malicious software on your system. You think I'm fog screening the issue and making excuses to not do my job? It is nobody's job to help you with this crap. I will refrain from calling you an idiot, moron, or even a punk, but go try to get your car manufacturer to help you fix your car's performance when you're not putting the right fuel in. Go ask them to help you because the blue tint you put on your windows are getting scratched up and making your car look crappy. Ask them why your car isn't as fast as it used to be before you put a 6 foot spoiler on the back end of your car. Oh, these are hardware...ask them to help you with performance tuning your car after you reprogrammed the chip.
Why don't you tell me where I said that something that SHOULD be supported under warranty should not be supported. The problem with people like you is that you think just because you spent $300 on a computer, it should come with support that a business who spent $800 for the same machine with added support contract, then whine that you're not getting what you're due without ever reading the support policy. I guess your mom's not there to knock you on the back of your noggin for YOUR negligence in not taking due diligence as a consumer.
Yes, word about this company is spreading on the street like wild fire, profits are up, revenue is on schedule to hit the $80 billion goal.
Let me put it this way, watever you do with your machine is your business. You can take a crap in it for all I care. Just don't expect it to be covered under warranty. Same goes for software. Install anything you like, go and hunt down virus and install it on your machine for all I care, just don't call in expecting support getting rid of it.
Understand? Comprende?
There are people I would like to ask to just box up the machine and return it for full refund. You are probably one of them.
Good luck getting the kind of support you want from anyone without more money. |
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kindle
Regular Hater
Joined: 07 Aug 2005
Posts: 17
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| Posted: Fri Aug 12, 2005 9:09 pm Post subject: |
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HELLYEAH!! some of those idiots don't know what they are doing!!
As sson as they log on the internet...they start goin for freebies...
They all think Dell Support can simply whip up a magic wand to make the problem go away.
It stinkx to get blamed from their ignorance.
Again Dell is a company...money grabbing whore that wants all that you have.
Best you know what you need and have...and even if Dell does what you suggest...i'm pretty sure sooner or later the dress code for all employees would be a tunic and a pair of sandals...
**No offense man but it sux...
_________________
FREAKIN' CSATS!!!
IT WASN'T ME WHO SCREWED UP?!
= How I'd love to say that to my boss =9
Dell Sux |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Fri Aug 12, 2005 9:30 pm Post subject: |
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Amen to DSE 
_________________
I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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Navck
Regular Hater
Joined: 05 Apr 2005
Posts: 15
Location: Surrounded by computer illiterates. Extreamely stupid ones...
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| Posted: Sat Sep 17, 2005 6:10 pm Post subject: |
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No printer with Paralell or Serial?
Great modern printer I still use - Cannon Multipass F50
Then you got those huge professional copier/printer/XXL photocopiers at school, lookie what port they got on the back?
IR ports are my friend still, not every cellphone uses bluetooth
"At least they still have a floppy system"
The G series is the low of the line, but you can get a nice used T30 or A30, didn't I forget to mention that?
But 40 dollars for a floppy? *Click Newegg, types in floppy* Wow! 3 dollars. +3 dollars shipping. You don't overcharge for a simple USB floppy drive.
Psst. I just got my first LCD screen. It was my T43. Not everyone has enough cash to buy this and that, and some places overcharge for flashdrives, then you have overpriced shipping. But guess what? Still got a huge collection of floppys that aren't even touched
http://www.newegg.com/Product/Product.asp?Item=N82E16821118001
A REASONABLE price. 22 dollars, now if that can go to the 12 range (3 dollar floppy drive, 4 dollare enclosure with a way to hook to USB + Labor) |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2673
Location: DFW airport
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| Posted: Sat Sep 17, 2005 6:49 pm Post subject: |
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No point in condemning or condescending to "end users", they are the center of the bellcurve, without whom television networks would be out of business. Yeah, their misapplication trouble-calls to tech support clog up the network. Help them. Gawd knows Tech Support won't, save for the rare exception, and that person probably won't work there next week because their calltime exceeds 12 minutes. Operate the system the way it works, not the way it should work. Get what you pay for. It's only fair.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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Navck
Regular Hater
Joined: 05 Apr 2005
Posts: 15
Location: Surrounded by computer illiterates. Extreamely stupid ones...
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| Posted: Sat Sep 17, 2005 6:51 pm Post subject: |
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"I feel sorry for the overworked people at the plants who are underpayed by Dell"
Thats all I'll say, then they charge us 40 dollars for something they had someone make for 30 cents? |
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Dell Dementia
Regular Hater
Joined: 09 Oct 2005
Posts: 11
Location: United Kingdom
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| Posted: Sun Oct 09, 2005 7:06 pm Post subject: |
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Ah Yes, We have to be devoid of floppies and then end up paying $40 for a floppy drive, or more for a USB stick.
Why bother having any media? whatever media you use, you can bet Dell will remove it within three years and expect you to "Upgrade" at a cost or "Downgrade" at a cost.
What really bugs me is Dell seem to be the first company to pull stunts like this. All I want is a nice portable bootable media, At the moment I am having to write boot CDs, and this is a pain.
anyway I have had to maintain many computers for different people, and the biggest nightmare is the following statement:
"Oh we have 20 Dell Attitudes that need maintenance their support is awful"
Disposing of "Old Fashioned" technology is just another cash grabbing stunt.
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with a Dell Dementia desktop and a Dell Attitude laptop, you are on the road to hell. |
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DSE
Regular Hater
Joined: 12 Jul 2005
Posts: 48
Location: Austin, TX
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| Posted: Sun Oct 09, 2005 8:04 pm Post subject: |
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| Dell Dementia wrote: | Ah Yes, We have to be devoid of floppies and then end up paying $40 for a floppy drive, or more for a USB stick.
Why bother having any media? whatever media you use, you can bet Dell will remove it within three years and expect you to "Upgrade" at a cost or "Downgrade" at a cost.
What really bugs me is Dell seem to be the first company to pull stunts like this. All I want is a nice portable bootable media, At the moment I am having to write boot CDs, and this is a pain.
anyway I have had to maintain many computers for different people, and the biggest nightmare is the following statement:
"Oh we have 20 Dell Attitudes that need maintenance their support is awful"
Disposing of "Old Fashioned" technology is just another cash grabbing stunt. |
Yes and no. Dell is money grubbing. I don't think there's any doubt of that. On the other hand, you have to consider what drives the forces that allow Dell to do these things. People want the cheapest system they can buy.
Flip side of this coin is this - market is always looking for better performance. Many people complain about the boot time. This is why Microsoft lets the OS boot to GUI now, then initialize devices...some as needed. This is also why many of the manufacturers are getting rid of legacy ports. Yes, they save money by not having to put them in, but not having to allocate resources for legacy ports also saves on boot time. |
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Dell Dementia
Regular Hater
Joined: 09 Oct 2005
Posts: 11
Location: United Kingdom
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| Posted: Mon Oct 10, 2005 5:20 am Post subject: |
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Hello DSE 
| DSE wrote: |
Yes and no. Dell is money grubbing. I don't think there's any doubt of that. On the other hand, you have to consider what drives the forces that allow Dell to do these things. People want the cheapest system they can buy.
Flip side of this coin is this - market is always looking for better performance. Many people complain about the boot time. This is why Microsoft lets the OS boot to GUI now, then initialize devices...some as needed. This is also why many of the manufacturers are getting rid of legacy ports. Yes, they save money by not having to put them in, but not having to allocate resources for legacy ports also saves on boot time. |
Which is a fair point, but I tend to find this to be a somewhat lazy approach on the part of Dell. It is a case of wieghing up the pros and cons from an end user perspective. CDs are nice for booting quickly, you can go to Bart's website and get loads of ideas about how to write many configurations and so on. So you are not stuck with emulating a floppy drive on the first part of the track. For me that is fine, for the average user, that is not so fine, Floppies were incredibly simple to use fiddling with CD writing tools is not so simple. Dell make a point of marketing to the average user. Where does it lead? "The CD is dead long live the DVD" then "The DVD is dead long live..." I end up noticing also that all these "Newer and newer" hardware devices and ports also clog up boot speeds from the C: Drive.
The "Dump the floppy" approach is lazy, there are ways a manufacturer can develop around legacy ports and devices, in some case improve on them. The end user get something they are used to. My problem is not so much the sudden loss of legacy devices, rather how long current devices are going to be "In fashion" before they go. The reason Floppies died out was because software manufacturers (Mainly Micro$oft) decided to produce software that provided little functionality beyond pervious versions, but was ten time bigger in terms of disk space. "Bloatware" and that is called efficiency? (Which takes a longer time to Boot up as well)
All Dell are doing is making machines that run bloatware, often in accordance with Micro$oft's insane "Product lifecycles" and this reflects in the hardware configurations. The Floppy-less PC being one example.
I do not see overall a trend towards efficiency, rather a trend towards bloat, proprietary/limited hardware configurations and all because Joe Blogs is told he likes having puppy animations (Originating from Micro$oft Bob) in some search tool.
Dell Computers annoy me because along with that other obscenity, the "E-Machine" they are little more than bloat running garbage.
It is not so much the loss of the floppy, rather the reason why it is gone. if freeing up resources so the end user can see some Sesame Street style GUI from Micro$oft. Then nothing has been freed up, in fact the opposite seems to happen. you require 1 gig of memory and clock speeds pushing against Moores Law just to run a GUI.
The problem is the hardware is being dictated by the software, and Dell have jumped so much into bed with Micro$oft, that they have adopted the worst policies of M$.
You can tell the age of a Dell machine simply by looking at the stickers. "Dell Reccomend you use Micro$oft <insert episode of sesame street>".
As if that hardware is optimised for that "operating system" when that goes out of fashion the hardware goes out of fashion. Not a good investment really. something that is designed to de-value.
It is a more general rot than just floppies or ports. and it is totally the opposite of Dell's alleged philosophy of producing "Ideal PCs for the customer"
that is how I see it, I personally wish that PC manufacturers, and Dell in particular were more interested in the customers rather than "Keeping up with the Gateses". Look at all the other hardrware nighmares they are coming out with, EFI being one other example.
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with a Dell Dementia desktop and a Dell Attitude laptop, you are on the road to hell. |
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